Experience

• 

  North Oaks Senior Living Community

  • Director Of Administrative Services

• 

  North Oaks Senior Living Community

  • Pikesville, MD

  • Director of Administrative Services

    • Nov 2006 - Present
    • Pikesville, MD

    Responsible for directing, planning, coordinating and supervising the operation and administrative activities of the Community. Develops and implements policies and procedures, administers the budget, organizes tasks and sets priorities. Serves as liaison with Community personnel and community at large. Also serves as Project Coordinator for specialized projects within the Community.

• 

  Mercy Medical Center

  • Baltimore, MD

  • Executive Assistant

    • 2006 - 2006
    • Baltimore, MD

    Responsible for the day-to-day operations involving the Senior Vice President of Human Resources and management team

• 

  Symphony Health Services

  • Hunt Valley, MD

  • Executive Assistant

    • 1997 - 2005
    • Hunt Valley, MD

    Promoted to the position of Executive Assistant for the CFO of company. Responsibilities include serving as a direct liaison between the CFO and Symphony Health staff. Responsible for the day-to-day operations involving the CFO which include but are not limited to, handling telephone calls, scheduling conferences/conference calls, coordinating meeting agendas, preparing presentations for corporate meetings, reconciling expenses and/or time, planning morale events and company wide social activities. Also handles travel arrangements for CFO and accompanying staff members including hotel and transportation arrangements. Purchase company supplies and monitored supply budget. Made the CFO aware of day-to-day issues with employees within Symphony Health. Assistance is also given to the CEO

• 

  Maryland Medial Laboratory/Quest Diagnostics

  • Baltimore, Maryland

  • Senior Billing Liaison

    • 1983 - 1997
    • Baltimore, Maryland

    Responsible for entering changes and CPT codes; correcting registration errors; works closely with other to ensure proper billing transactions are taking place. Worked proactively with multiple internal and external departments to ensure a reduction in denials, to develop process improvement recommendations, and to ensure training/education for updated processes occurred in a timely manner. Worked with referring physician offices and physician liaison team to ensure requisitions contain all data needed for coding purposes. Worked closely with Patient Account representatives using claim editing and communication tools to ensure claims are reviewed for all billing edits and to promptly process denial information and/or requests for additional claim information. Sought resolutions to claim denials using all suitable resources, identifying root cause of issue and following through with the appropriate personnel to resolve these issues based on the nature of the denials. Handled other responsibilities as deemed necessary.