Experience

• 

  BSL BANK

  • Beirut Central District, Beirut Governorate, Lebanon

  • Retail Branch Manager

    • Oct 2018 - Present
    • Beirut Central District, Beirut Governorate, Lebanon

    -Develop & implement sales strategies for clients.-Evaluate the client's requiremens and advise them about the right product.-Meet potential clients to convert the prospective lead and cross-sell products whenever possible.-Monitor the retail officers as they make outbound calls for existing clients or visit them to sell the bank's product.-Train new team member and scrutinize the performance of junior staff. Monitor team performance and work progress.-Lead the sales representatives by persuading the team to create sales opportunities and close deals with clients.

• 

  Media Production

  • Lebanon

  • Operations Manager

    • Jan 2019 - Present
    • Lebanon

    -Manage a team to include the job training,attendance,appraisals & personal development plans.-Meet new clients to discuss future projects & enhance the salesforce.-Maintain executive photoshoot techniques by keeping updated with market trend.-Prepare executive responses to routine quotations & correspondence.-Perform as proactive member of the team while supporting our executives & contribute ideas for continous improvement and providing back up support to other staff.-Recruit, train and supervise staff.-Follow up with clients & note their feedbacks to increase the quality of customer service.

• 

  Bank of Beirut

  • Lebanon
  • Banking
  • 700 & Above Employee

  • Team Leader

    • Jun 2015 - Sep 2018

    ► Manage the sales unit, ensuring effective, customer focused and profitable service► Follow upon achievement of sales branch goals and communicate related information to concerned staff► Tracking and monitoring daily sales activity of PBRs► Conduct one to ones with branch PBRs ► Provide advises on complicated sales transactions ► Visit and contact customers periodically and establish relationships with potential customers for business development► Managing the Premium Club segment

  • Senior Personal Banking Representative

    • Feb 2013 - Jun 2015

    ► Focus on Retail customers: Promote, sell and cross-sell bank products such as Housing Loans, Car Loans, Personal Loans, Credit Cards, etc…).► Acquire on new deposits and funds.► Build and develop relationships with walk-in customers and make outbound calls to sell and cross-sell products.► Meeting challenging daily targets for new businesses and developing contacts with corporate, aiming to increase the number of salaried employees at Bank of Beirut.► Optimize the branch layout for retail activities, including posters, brochures, etc…).► Opening accounts by abiding to the rules of compliance-FATCA-operation and legal department.► Handling Gold Club segment since 2012

  • Personal Banking Representative

    • May 2009 - Feb 2013

• 

  Central Bank of Lebanon

  • Trainee

    • Jul 2007 - Aug 2007

    Participated in seminars and training sessions concerning the overall job of the bank.

• 

  Byblos Bank Group

  • Bank Teller

    • Aug 2006 - Sep 2006

    Process transactions: ► Cash Deposit► Cash Withdraw► Chèques► Inwards & Outwards► Bills Domiciliation