Experience

• 

  McLane Company, Inc.

  • Temple, Texas

  • Customer Service Representative

    • Dec 2018 - Present
    • Temple, Texas

    Responsible for obtaining customer orders in a timely manner and meeting deadlines, all while providing exceptional customer service. Be the front line contact to customers and corporate contacts. Provide information and support to customers to successfully manage their business. Work directly with internal departments and corporate office staff to ensure operational needs are met, entering and loading distributions in the system, while meeting our service objectives. Complete daily duties and special projects to support operational efficiencies. Answer and assist incoming callers, including bilingual with product related issues, delivery questions, and concerns. Process credit requests utilizing the Call Tracking System, processing Handbills and FedEx shipments. Process customer order guides, add-ons, late add-ons, deletions, redeliveries, customer pickups, D.C. transfers and special order request from outside vendors. Reprint invoices and pick sheets. Review, research driver invoices and credits when customer needs assistance. Review and respond to emails timely.

• 

  Copart

  • Temple, Texas

  • Customer Service Representative

    • Jun 2017 - Jun 2018
    • Temple, Texas

    * Thorough understanding of Copart practices, offer solutions that aid and facilitate a unique customer service experience. Provide general administrative support while multi-tasking in hectic and stressful situations. In addition, the face of the Company through face to face and vocal interactions with all levels of customers which range from the general public to high level managers of organizations.* Receive and process payments.* Update lot (vehicle) notes in the system.* Answer multi-line telephone in a professional manner.* Face to face customer interaction.* Use company resources to gather information and offer solutions to meet customer needs.* Contact clients to obtain vehicle pick-up information.* File documents according to criteria.* Process mail incoming and outgoing per criteria.* Read and interpret various reports and documents.* Proper completion of Title sale documents.* Other duties as assigned.*Strong attention to detail *Bi-lingual (Spanish)

• 

  State Farm ®

  • Operation Center

  • Customer Service Assistant

    • Apr 1989 - Aug 2016
    • Operation Center

    My current back ground includes serving as a Customer Service Associate and handle customer inquiries, complaints, questions locate resources for problem resolution both in person and on phones. Tele/interface daily with customers, internal partners and field services. Proficient and thorough in all task I complete and demonstrate a strong work ethic by taking the time to ensure I complete all task correctly that came into the Customer Service ECS queues, Bilingual ECS queues, and ELF (Litigation) Mail; which included updating ECS file with all Party info, Body Shops, Medical Providers, Attorneys, OIC information, order Police Reports, Motor Vehicle Reports and updating TIN for providers that are needed when call received to better assist Claim Representative/Claim Processor to move/process file. Researched information in locating correct policy numbers when claims turned in with no policy number or incorrect policy information and update file; which includes Agency and add & send messages to CR/CP for customers. Remained focused on Service Level Objectives (SLO) and take the initiative to assist the team in a variety of task and I am the ‘to go’ person. Demonstrate technical/functional expertise through my task production and a key contributor to successful service levels in our phone and task queues and I am the top producing members of ECIM Claim Support in our Section. Other duties that I performed are create/coordinate and send out Phone/Lobby Schedule for CSA office employees, prepared UPS packages for CIOS and IAA and distribute incoming and run daily mail for office. Scheduled customer appointments, prepare paperwork, confirm appointments, verify insurance coverage and deductibles when working the Receptionist/Lobby area. Reserve conference room for meetings/out of town, pay department bills, Pool Car Administrator & assist with Child Support Liens.

• 

  Bell County

  • Belton, TX

  • Jail Administrator Assistant

    • Mar 1983 - Apr 1989
    • Belton, TX

    •Assisted Jail Administrator in statistic reports, news media information, law library and attending major court cases•Prepared official Texas Department of Correction sentencing papers for inmates receiving prison time• Assisted Transportation in female transfers to female TDC facilities when needed• Collected and deposited monies from other County Agencies that transferred their inmates to be housed in Bell County and received/deposited new daily inmate monies that were booked into jail• Daily log of inmates and meal tickets for employees• Back up for Sheriff's secretary• Records Clerk- finger prints/photos and document offenders record and sentencing that were given probation• Processed imaging records into electronic files* Mentored female inmates ready for release