Experience

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  Harris Hawkins & Co.

  • Baltimore, Maryland

  • Licensed Maryland Realtor

    • Jul 2020 - Present
    • Baltimore, Maryland

    Licensed Realtor of Maryland: Specialize in leasing, listing and selling residential properties. Built my own clientele and had positive results within the first year in the real estate industry.•Establish, develop, and maintain business relationships with current and prospective customers in my assigned territory/market segment.●Certified PSA (Pricing Strategy Advisor)•Prepare market analysis statistics, bid presentation for buyers & sellers, researched listings, set up title searches and home inspections•Design and promote sales through advertising and direct mail campaigns; worked with various websites to promote seller's home, hosted open house events, and participated in the multiple listing services•Establish positive flow of communication with agents, clients, attorneys, lenders, and all personnel involved in closing transactions•Negotiate contracts with agents representing buyers and sellers•Educate sellers and buyers concerning legal disclosures•Facilitate the closing process on behalf of the clients and insured that all parts of the contracts were met prior to closing•Plan and coordinate for all transactions and ensured all details are carried out in a timely and efficient manner•Use computer knowledge, which includes but is not limited to: Microsoft office, word, excel, CRM programs

• 

  Berkshire Hathaway HomeServices

  • Baltimore, Maryland

  • Licensed Maryland Realtor

    • Apr 2019 - Jul 2020
    • Baltimore, Maryland

    Licensed Realtor of Maryland: Specialize in leasing, listing and selling residential properties. Built my own clientele and had positive results within the first year in the real estate industry.•Establish, develop, and maintain business relationships with current and prospective customers in my assigned territory/market segment.●Certified PSA (Pricing Strategy Advisor)•Prepare market analysis statistics, bid presentation for buyers & sellers, researched listings, set up title searches and home inspections•Design and promote sales through advertising and direct mail campaigns; worked with various websites to promote seller's home, hosted open house events, and participated in the multiple listing services•Establishe positive flow of communication with agents, clients, attorneys, lenders, and all personnel involved in closing transactions•Negotiate contracts with agents representing buyers and sellers•Educate sellers and buyers concerning legal disclosures•Facilitate the closing process on behalf of the clients and insured that all parts of the contracts were met prior to closing•Plan and coordinate for all transactions and ensured all details are carried out in a timely and efficient manner•Use computer knowledge, which includes but is not limited to: Microsoft office, word, excel, CRM programs•Instructed tenants with completing lease forms and explained forms and lease policies•Accepted, processed, and initiated all maintenance requests and oversaw that they were completed in a timely manner•Budgeted an expense report for property maintenance projects, both ongoing and prospective•Calculated and analyzed return on investments for possible future properties and apartments•Maintained appropriate property appearance

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  Coldwell Banker Residential Brokerage

  • Fells Point, Baltimore

  • Maryland Realtor

    • Jun 2018 - Apr 2019
    • Fells Point, Baltimore

    Licensed Realtor of Maryland: Specialize in leasing, listing and selling residential properties. Built my own clientele and had positive results within the first year in the real estate industry.•Establish, develop, and maintain business relationships with current and prospective customers in my assigned territory/market segment.●Certified PSA (Pricing Strategy Advisor)•Prepare market analysis statistics, bid presentation for buyers & sellers, researched listings, set up title searches and home inspections•Design and promote sales through advertising and direct mail campaigns; worked with various websites to promote seller's home, hosted open house events, and participated in the multiple listing services•Establishe positive flow of communication with agents, clients, attorneys, lenders, and all personnel involved in closing transactions•Negotiate contracts with agents representing buyers and sellers•Educate sellers and buyers concerning legal disclosures•Facilitate the closing process on behalf of the clients and insured that all parts of the contracts were met prior to closing•Plan and coordinate for all transactions and ensured all details are carried out in a timely and efficient manner•Use computer knowledge, which includes but is not limited to: Microsoft office, word, excel, CRM programs•Instructed tenants with completing lease forms and explained forms and lease policies•Accepted, processed, and initiated all maintenance requests and oversaw that they were completed in a timely manner•Budgeted an expense report for property maintenance projects, both ongoing and prospective•Calculated and analyzed return on investments for possible future properties and apartments•Maintained appropriate property appearance

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  MLGCA

  • State of Maryland

    • Jan 2018 - Jul 2018

    Charged with supervising client’s profiles in order to verify experience and training qualifications (KSA’s). Expert technician in exercising HR rules governing standardized classification/recruitment procedures. Attendant record keeper with a strong ability in organizing, and retrieving client’s information and action requests. • Perform on the spot quality control/editing procedures for colleague’s work products• Excellent writing skills in providing report summarizes of relevant facts and issues regarding adverse actions • Management assistant in placement activities including new hires, promotions, reassignments, incentives and on-boarding

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  Chit Chat Media Solutions

  • PUBLIC RELATIONS / ACCOUNT DIRECTOR & COMMUNICATIONS SPECIALIST:

    • Jan 2014 - Dec 2017

    Organizational, communications, media, and marketing specialist with expertise in public outreach in writing and editing. Business communication specialist responsible for research and developing materials to enhance public image and awareness. Performed key management duties for clients to reduce operational costs; ensuring fiscal compliance. Superior performer in publicly presenting information in a variety of fields with an emphasis in articulating policy, the orchestration of media events, projects, and creative writing/editing for executive management teams. Expert strategist in preventing and resolving written/oral conflicts, through researching/analyzing, and distilling route cause of communication deficiencies. Strong acumen in Evaluating and Providing recommendations to clients concerning changes as it relates to legalities, scripts, and public appropriateness. Organization growth agent vested in taking perpetual care of the organization’s social media strategies, the introduction of new programs/technology to customers, employees and stakeholders. Developed and Implemented outreach campaigns, grassroots programs and special events to educate designated agendas. Steward in developing communication strategies with an emphasis on managing the Constant Contact list and the Marketing/ Branding campaign. •Independently developing and managing projects/programs, including implementation plans, evaluation mechanisms, staffing plans, budgets, and timelines•Solely responsible for Constant Contact communication brand awareness campaign, showcasing special products, and promoting events •Commended for timely responses both oral and written from web, public and stakeholders requests •Plan and coordinate company specific events, including a Peer Commuter Transportation Campaign •Write request for proposal (RFP) response bids on government contracts•Represent organizations at health fairs and other community events

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  Exclusively Yours Boutique

  • Baltimore, Maryland Area

  • Owner /Operator

    • Jan 2002 - May 2015
    • Baltimore, Maryland Area

    Operated autonomously in all facets of business, i.e., strategic planning, operations, merchandising, and marketing for; proficient in customer relations, brand positioning, revenue growth, financial management, driving operational excellence, business development, price negotiations, evaluating, analyzing industry and competitor trends and customer buying patterns in order to execute a tactical and strategic level to drive selection, sales, and margin growth for target markets Established and maintained outstanding courtesy and strong interpersonal skills in all customer and vendor interactions by using effective communication; implemented all building expectations through internal and external marketingStrong focus on customer satisfaction, loyalty, and follow up; established customer-centric culture of communication, collaboration, & accountability resulting in strong industry reviewsCompleted all purchase orders & customer invoices; fulfilled customer shipping needs; maintained timely correspondence with clients throughout duration of sale; communicated order status; provided tracking and confirmed delivery; proficient in PayPal transactions, FedEx, UPS, and USPS servicesPresented to public at events and trade shows to increase brand awareness; design and distribute promotional materials and marketing collateralEffectively developed product assortment plans that maximized inventory productivity while driving sales and margin improvementsManaged, hired, and mentored associates, assistant buyers, and merchandise assistants with clear career paths and development planResearched and developed merchandising strategies that successfully delivered specific category goals by staying current on customer purchasing and product movement trends

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  Jamison Social Work Professionals, LLC

  • Baltimore, Maryland Area

  • Organizational Development Consultant

    • Mar 2011 - Jun 2012
    • Baltimore, Maryland Area

    Charged with the management and development of Jamison’s regional programs. Develop and implement performance goals in relation to work force management, I.E. employee performance against established performance plans. Instructed, and Analyzed training programs-identify shortfalls and mitigated deficiencies. Planned and facilitated training classes, and evaluated other instructors against organizational requirements. • Developed regional programs to enhance effectiveness of employees • Facilitated employee-management communication strategies• Commended for evaluating and ensured that organizational best practices are used and sustainable for future organizational goals and changes• Utilized wide range of training modalities including on-line, mobile, and classroom instruction

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  Agapa, LLC

  • Baltimore, Maryland Area

  • PROJECT COORDINATOR / ORGANIZATIONAL DEVELOPMENT SPECIALIST

    • Mar 2009 - Mar 2011
    • Baltimore, Maryland Area

    Ensured, implement, and applied Agape’s Standard Operating Procedures. Provided technical expertise in operations to prevent clinical deficiencies regarding client’s needs. Supervise and verify therapist’s adherence for in-home interviews and assessments. Provided referrals and linkage to family based organizations in efforts to prevent child abuse, maltreatment, and neglect. Analyzed adverse quality trends, conditions and initiated corrective actions • Commended for ability in working with people from a variety of different ethnic, socioeconomic, educational, religious, sexual, and generational backgrounds• Conducted workshops -Provided client, families, schools, and communities with updated resources and information• Coordinated with interdisciplinary teams, IEP, SST teams to develop individualized service plans; facilitated parent and child intervention sessions

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  Legg Mason

  • Baltimore, Maryland Area

  • Client Relationship Specialist

    • Jun 1999 - Nov 2001
    • Baltimore, Maryland Area

    Educated external and internal teams and trained departmental members on client protocol, procedures, and policies in accordance to Treasury Management, and engineered team objectives that included sales strategy planning, customer engagements, and solution implementations; Generated monthly renewals for all Automatic Clearing House and Remote Deposit Capture Renewals, maintained spreadsheet tracking of over-the-limit approvals, Non-Sufficient Funds charging, Debit Block rejections, processed batch/item reversals, deleted one time increases per originators requests, and completed New Automatic Clearing House Setups for customers, maintained and updated information in the Automatic Clearing House Database, and Pep+ system. This functionality includes follow up notification and communication to Account Officers; Monitored and ensured all new Automatic Clearing House and Remote Deposit were in compliance and that exposure limits were properly implemented, Developed and maintained productive working relationships both internal and external customers by working closely with Bank Officers, Operations and Implementation teams to resolve issues surrounding Automatic Clearing House and Remote Deposit Capture files/clients, which exceed the established Automatic Clearing House risk exposure limits and Remote Deposit Capture Daily and Account Limits Performed functions on Automatic Clearing House Risk Desk including Electronic Data Interchange Reporting, and process rejected fee report for closed accounts, generated regular and ad hoc reporting in support of Lenders, Credit Officers, Cash Management Officers, and other bank business lines as required.

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  M&T Bank (formerly Allfirst Bank)

  • Baltimore, Maryland Area

  • Check Fraud Analyst III

    • Sep 1997 - Jun 2000
    • Baltimore, Maryland Area

    Responsible for analyzing moderate to complex account activity utilizing various fraud tools in order to detect and prevent fraudulent activity as well as investigate suspected, alleged or known internal and external fraud perpetrated against Allfirst Bank. Analyzed activities to detect and prevent fraudulent activity based on reports, generated alerts, or notification from third parties. Analyzed potential check and deposit fraud, debit card and checking irregularities, including returned deposited items, wire and ACH activity, check kiting, new account fraud activity, loan fraud, and any other suspicious activities. Maintained orderly files and retained pertinent documents related to investigations. Assisted in developing recommendations for policies and procedures that would improve loss prevention. Performed investigations regarding actual and suspected fraud and provides appropriate resolution and/or guidance to branch/business unit. Processed debit card disputes within internal and regulatory guidelines. Conducted in-depth analysis of forgery and identity theft investigations and recommended appropriate resolutions. Utilized internal/external systems to facilitate a comprehensive investigation of acts perpetrated against Allfirst Bank. Handled the closure of undesired and negative accounts. Followed all bank policies and procedures to ensure compliance with all laws and regulations. Prepared monthly reports of all activities, including averted and sustained losses, and recovered monies. Trained department staff in investigative techniques. Performed others duties and responsibilities requested by management.