Experience

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  Social Security Administration

  • Baltimore, Maryland, United States

  • Social Insurance Specialist | Claims Technical Expert & Disability Examiner (GS-12/3 $105,812)

    • May 2010 - Present
    • Baltimore, Maryland, United States

    Serve as a technical expert responsible for authorizing, developing, and adjudicating the most complex, non-routine, Title II, Title XVI, and Title XVIII — retirement, survivor, & disability benefits, SSI claims, and Medicare services. Address fraud allegations; perform quality review, technical training, and mentoring on the most effective use of software/systems to process claims and post-entitlement actions.- Provides guidance, direct support, and technical expertise for the central area level 2 office and five (5) level 1 field offices in the Baltimore area. Serves as the principal contact for escalated cases and incomplete workload actions transferred from teleservice centers, program service centers, data operation center, and the Office of Disability Adjudication and Review (i.e., Headquarters, Regional Offices, Hearing Court Offices, and satellite centers).- Analyze policy updates and procedure amendments, system alerts and failures, new e-services, and content changes for outgoing notices, literature, and fact sheets for the public. - Manages projects and workloads vital to the processes through which the agency directly informs and serves the public, and affects the economic well-being of claimants and beneficiaries. - Respond to case audits and administer quality reviews to ensure consistent policy and procedure-based conclusions and the decisions made, that bind both an applicant and the agency. Decisions made result in awards involving the expenditure of large sums of money or denials that may have major adverse consequences for an applicant, and eligibility for health insurance and other social welfare and benefit programs. - Advises the District Manager, Assistant District Managers, Operational Supervisors (OS), and other regional Technical Experts on priority workloads, field office operations, personnel training, partnerships programs, and community relations issues that impact daily operations and agency goals.

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  AnotherRideDay (ARD) - Active Recreational Travel & Tours

  • Washington DC-Baltimore Area

  • Founder and Coordinator

    • Jun 2011 - Present
    • Washington DC-Baltimore Area

    About AnotherRideDay (ARD)Welcome to AnotherRideDay - There are owners; enthusiasts, and tourists who experience a little, then there's active Recreational Travelers who experience it all. Discover what it means to be an active RecreationalTraveler - one who travels for their activities to get the best ride experience(s), outside of racing.AnotherRideDay (ARD) is access to a lifestyle for those ready to do more, see more, and experience more than just ownership. Never again wonder where to ride, what to do, and who to do it with. Our schedule, can be your schedule, full of amazing rides, locations, events, tours, and challenges to choose from, but ARD is no longer just about motorcycles. Our toys and tours are growing to include performance bicycles, outboard engine boats, and modern sailing yachts.Sign up for any of our activities, services, and tours, or request to join as an official ARD | Team Member for full access to do what others only dream of.www.AnotherRideDay.coma BENICO MP/DST/OST company

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  I.C.U. Swimming, Inc.

  • Baltimore, Maryland Area

  • Director and Program Coordinator

    • Jan 2010 - Dec 2014
    • Baltimore, Maryland Area

    - I.C.U. Swimming Inc. is a provider of school-based alternative physical education (P.E.) and athletic-fitness learning programs for public, private, and charter schools. As an approved qualified vendor, I.C.U. Swimming Inc. offers both school-day and after-school instructional learning programs (i.e., swim/swim instruction, skate/skate instruction, and boxing/gym fitness instruction) to enhance school curriculums, reduce childhood obesity, and increase long-term interest in physical activities and academics. As Program Director, duties included:- Management of budget(s) and operations- Hiring and supervising program managers for projects- Reporting detailed status updates to leadership and executive team- Applying changes, risk, and resource management principles, when needed- Working with leadership to set strategic goals and objectives for programs- Resolving problems between program teams and other internal stakeholders- Coordinating with program managers and other stakeholders to create detailed implementation plans. This includes deadlines, milestones, processes, and risk mitigation protocols, and- Providing processes for monitoring performance and collaborating with program teams to determine ways to improve

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  Community College of Baltimore County

  • 800 South Rolling Road Baltimore, MD 21228

  • Adjunct Professor

    • Sep 2010 - Aug 2014
    • 800 South Rolling Road Baltimore, MD 21228

    Served as an adjunct professor for Community College of Baltimore County (CCBC) School of Liberal Arts, Communications Arts Department on various campuses- Catonsville Campus, Essex Campus, and satellite locations in Hunt Valley, Owings Mills and Randallstown- 2012-2013 Special Honors Project – AP College Credit Courses for Advanced High School Seniors- Courses – SPCH 101, and COM 101, 201 Fundamentals of CommunicationsDuties include the following:- Fall/Spring term weekly classroom introduction in the study of communication, mass communication, and speech. Instructions and lessons are taught through lectures, presentations, open dialog, readings, Q&As, and work assignments.

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  Interdynamics, Inc.

  • Lanham, Maryland, United States

  • Marketing and Communications Coordinator

    • Apr 2006 - Aug 2009
    • Lanham, Maryland, United States

    Served as assistant to the director of marketing and point-of-contact for an MBE 8(a) multi-disciplinary mental health and educational support provider agencyDuties include the following:- Researching to analyze customers’ behavior (e.g. purchasing habits, trends, and preferences)- Designing and implementing successful marketing campaigns (including ad copy and content development)- Setting up tracking systems for online marketing activities- Track progress with Marketing Managers and/or Director- Identifying and analyzing competitors- Preparing reports by collecting and analyzing sales data- Collaborating with the design department to produce promotional materials- Crafting clear product marketing copy- Organizing promotional activities for new products/services- Preparing (monthly, quarterly, and annual) forecasts- Developing and maintaining client relations- Product and services presentations- Identifying and recruiting a variety of Ph.D. level clinical personnel (i.e., Psychiatrists, Psychologists, SLPs, OTs, and Vocational Evaluators - CVEs)- Developing proposal submissions

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  Roc-lon Textiles

  • Baltimore, Maryland, United States

  • Technical Writer Assistant

    • Oct 2005 - Mar 2006
    • Baltimore, Maryland, United States

    - Contractual hire - Served as direct in-house support for Senior Technical WriterDuties include the following:• Duties included daily review, analysis, and translation of textile factory production (statistics and data) - providing quarterly, monthly and weekly performance reports and complex excel spreadsheets. Additional duties included technical re-writes and revisions for machinery training guides and instructional SOP materials.

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  Advertising and Public Relations

  • internships & apprentice positions

    • Oct 2005 - Mar 2006

    Panzano & Partners Advertising and Marketing Agency (NJ) - www.p2site.comIMRE Communications PR Firm (MD) - www.imre.com/Rooftop Communications and Advertising Agency (Baltimore City, MD) - www.rooftopcommunications.com, and VBP Outsourcing (MD) - www.vbpoutsourcing.comDirect support for Ad Copy, Concept (brainstorming), Media Pitching and Client Presentations in support of campaigns, commercials and PR strategies for the following projects: Delsey Luggage Campaign, Precision Tune (Mid-Atlantic), John Deere, Target Corp., Ryobi Tools, Husky, Retail Mall Shopping Centers, DOD Contractors and more

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  Coppin State University

  • Baltimore, Maryland, United States

  • Adjunct Faculty Instructor

    • Aug 2003 - Aug 2005
    • Baltimore, Maryland, United States

    Served as an adjunct instructor for Coppin State University (CSU) Department of Health, Physical Education, Recreation and Dance – main Campus- Student Courses – PHED 151.001/152.001- Charter Schools- NYSP Summer Camp ProgramsDuties include the following:- Fall/Spring/Summer term weekly classroom introduction in the study of advanced and intermediate level swimming

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  Sprint Nextel

  • Washington DC-Baltimore Area

  • Assistant Retail Manager | Training Coordinator | Call Center Lead/Customer Service Representative

    • Aug 1995 - Aug 2005
    • Washington DC-Baltimore Area

    Served multiple roles in the operations and launch of the first company to build and operate a combined mobile phone, voicemail, and text PCS network using GSM & CDMA technology, initially launched in the Baltimore-Washington areaDuties include the following:Assistant Retail Manager- Organized all store operations and allocated responsibilities to personnel- Supervised and guided staff towards maximum performance- Prepared and controlled the store’s budget aiming for minimum expenditure and efficiency- Monitored stock levels and purchases and ensure they stay within budget- Customer relations and escalation- Inspect the areas in the store and resolve any issues that might arise- Plan and oversee in-store promotional events or displays- Analyze sales and revenue reports and make forecasts- Ensure the store fulfills all legal health and safety guidelinesCall Center / Customer Service Representative- Answering questions about company products and services- Processing service orders and transactions- Resolving issues and troubleshooting technical problems- Delivering information company offerings- Providing proactive customer outreach- Addressing customer complaints- Collecting and analyzing customer feedback- Responding to customer reviews- Developing and documenting knowledge into training content- Tracking customer service key performance indicators (KPIs) and metrics

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  United States Marine Corps

  • United States

  • Electrician/Combat Engineer | Infantry Rifleman/Grunt

    • Oct 1988 - Oct 1996
    • United States

    US MARINE CORPS and USMCR2nd Marine Regiment | 2nd Mar Div FMF Combat Engineers Battalion | 4th Mar Div CEB ReservesElectrician | Combat Electrical Engineer | Infantry Rifleman | Grunt Served as a military soldier for seizure and defense of advanced bases with operations both on land and air (specializing in amphibious landings); responsible for providing detachments for service aboard naval vessels and shore installations for diplomatic missions in foreign countries. - Honorable Discharge- Deployments: Grenada, Kuwait - Desert Shield / Desert Storm- Military Decorations: NDSM, SWA, SSDR, KLM, MUDuties include the following:- Primary duties (1141) included planning, organizing, and providing mission-essential electrical support to enhance the mobility, counter mobility, and survivability of the Marine Division in combat/non-combat operations at the Company, Battalion, and Regimental level- Primary duties (1371) included constructing, altering, repairing, and maintaining buildings and structures; and performing various duties incidental to the use of demolitions in construction and destruction projects. Applied skill in carpentry and other construction skills. Applied skills in specialized demolitions for urban breaching and land mine warfare.- Primary duties (0311) included locating, closing with, and destroying the enemy by fire and maneuver, or repelling the enemy's assault with fire and close combat