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Curt Condyles profile image

Curt Condyles

Technical Support Consultant at No Quarter Consulting
Intro Book
Seasoned IT professional with technical support and system administration expertise.
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Location
Baltimore, Maryland, United States, US
Skills
  • Microsoft Office
  • Windows
  • Troubleshooting
  • System Administration
  • Computer Hardware
  • Show all
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Bio

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Curt Condyles is a seasoned IT professional with 20+ years of experience in technical support, system administration, and computer hardware. He has worked in various roles, including Technical Support Consultant, Senior Field Systems Engineer, and IT Support Associate. Curt holds ITIL Foundation certification and Network+ certification.

Credentials

  • ITIL Foundation certificate
    AXELOS Global Best Practice
    Jun, 2015
    - May, 2026
  • Network+
    CompTIA
    Sep, 2014
    - May, 2026

Experience

  • No Quarter Consulting
    • Technical Support Consultant
      • Jan 2024 - Present

  • Baltimore IT Support | Baltimore IT Services | OmegaCor Technologies
    • Maryland, United States
    • Senior Field Systems Engineer
      • Jan 2023 - Dec 2023
      • Maryland, United States

  • DNA Solutions & Consulting
    • Baltimore, Maryland, United States
    • Field Engineer
      • May 2020 - Jan 2023
      • Baltimore, Maryland, United States

  • Skyline Technology Solutions
    • Senior Helpdesk Technician
      • Feb 2015 - Apr 2020

  • XPERTECHS
    • Ellicott City, Maryland
    • Managed Systems Engineer
      • Apr 2012 - Jan 2015
      • Ellicott City, Maryland

      • Performed support and troubleshooting for Citrix environments, including thin clients• Utilized Kaseya to write scripts for maintenance and troubleshooting• Tracked service requests through Connectwise• Maintained SLA standards in response time and escalation• Created and maintained knowledgebase library for helpdesk• Operated as on-call emergency technician for after-hours support• Worked with network or systems engineers to troubleshoot recurring network and server problems• Managed Office 365 and Microsoft Exchange for client companies• Worked with third-party vendors (e.g. Microsoft, HP) for escalated troubleshooting• Troubleshooted and resolved malware and virus infestations for Windows XP/7/8 and server 2003/2008/2012• Diagnosed and recommended hardware replacements to sales team for escalation

  • University of Maryland Baltimore County
    • Baltimore, Maryland
    • IT Support Associate
      • Jun 2006 - Apr 2012
      • Baltimore, Maryland

      • Formatted and installed operating systems• Tested and deployed patches released for operating systems• Installed third-party software including but not limited to SAS, SPSS, S-Plus, Maple, Matlab• Wrote and maintained technical documentation for internal and external use• Provided direct support for faculty and staff• Created and tested universal operating system images for ready deployment• Troubleshooted and resolved software problems in the Windows Active Directory and Macintosh environments• Troubleshooted hardware problems for desktops, laptops, monitors, and printers• Troubleshooted network connectivity problems and take action to resolve the problem• Worked in a Helpdesk environment as Tier 2 support• Provided direct end-user support via RT and Remedy Action Request System• Coordinated the incoming student network support

Education

  • University of Maryland Baltimore County

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer Networking”

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