Experience

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  Laroche Group

  • Operations Manager

    • Aug 2023 - Present

• 

  Mondelēz International

  • Brooklyn Park, Minnesota, United States

  • Logistics Supervisor

    • Jul 2021 - Aug 2023
    • Brooklyn Park, Minnesota, United States

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  Hoya

  • SRX Safety customer account management rep

    • Jan 2017 - Jul 2021

    While serving as an Account Manager at HOYA, I implement effective account management standards to build positive rapport with key clients and improve customer service delivery. I maintain professional working relationships with customers by understanding and addressing individual needs. I administer client accounts, orders, and billing in collaboration with team members. It is worth mentioning that I received positive feedback and recognition from customers for demonstrating strong commitment in customer service and client dealing and communication. Related Skills: Customer Experience Management, Documentation and Report Preparation, Invoicing / Billing, Productive Customer Relationships Building, General Administration, Customer and Employee Interaction

• 

  3M

  • SRX Safety customer account management rep

    • Apr 2014 - Jan 2017

    Working as an Account Manager at 3M, I delivered excellent customer services to large number of clients to maximize client satisfaction and ensure repeat business. I utilized effective customer dealing and communication techniques to cultivate and maintain productive working relationships with clients. I supervised and coached team members, evaluated team performance, assessed training needs, and conducted training sessions to improve productivity. Related Skills: Customer Dealing and Communication, Lasting Relationships Development, Team Building and Leadership, Performance Evaluation and Management, Process Improvement / Redesign, Team Collaboration

• 

  Volt

  • saint paul, minnesota

  • Personal Safety Division Customer Service at 3M

    • Jan 2014 - Mar 2014
    • saint paul, minnesota

    Working as an Account Manager at 3M, I delivered excellent customer services to large number of clients to maximize client satisfaction and ensure repeat business. I utilized effective customer dealing and communication techniques to cultivate and maintain productive working relationships with clients. I supervised and coached team members, evaluated team performance, assessed training needs, and conducted training sessions to improve productivity. Related Skills: Customer Dealing and Communication, Lasting Relationships Development, Team Building and Leadership, Performance Evaluation and Management, Process Improvement / Redesign, Team Collaboration

• 

  St. Paul Harley-Davidson®

  • General Merchandise Assistant Manager

    • Jan 2013 - Dec 2013

    While serving as an Assistant Manager at Saint Paul Harley-Davidson, I developed and executed inventory ordering and control processes to meet diverse staffing needs of organization. I achieved budget and meeting sales objectives within challenging conditions by coordinating with team members. I coordinated product training, displays, promotions, and events to support business goals. It is worth mentioning that I received an award from Harley-Davidson corporate for displaying performance excellence in initiating effective nation-wide non-moving inventory and driving sales growth. Related Skills: Inventory Management Techniques, Stock Ordering and Control, Product Sales and Profit Growth, Self-Management and Multitasking, Professional Relationships Building and Management

• 

  St. Paul Harley Davidson

  • Sales Associate

    • Mar 2003 - Jan 2013

    It is worth mentioning that I received an award from Harley-Davidson corporate for displaying performance excellence in initiating effective nation-wide non-moving inventory and driving sales growth. Related Skills: Inventory Management Techniques, Stock Ordering and Control, Product Sales and Profit Growth, Self-Management and Multitasking, Professional Relationships Building and Management