Experience

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  Light Nz

  • Customer support

    • Nov 2020 - Aug 2023

    Communicate with customers online portals and systems (Gmail, Amazon, and Crisp)Processing orders, requests, and refunds. (Bigcommerce, Dear, Amazon, and Shopify)Checking stocks and inventoryAdministrative tasks.

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  Veteran Merchandise April 2020 - October 2020

  • Home-basesd

  • VA - Shopify

    • Apr 2020 - Oct 2020
    • Home-basesd

    Communicate with customers through online portals and systems (Gorgias).Process orders (Shopify)Admin Tasks

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  AZZE Online Store

  • Team Leader / Store Supervisor

    • Jun 2018 - Mar 2020

    Communicate with customers through online portals and systems (Gmail, Facebook, and Instagram).Uploading products to the website. (Shopify)Liaising with suppliers from ChinaMonitoring shipments Product researcher Order processing (Shopify, Oberlo, and Alibaba)Order fulfillment (Shopify, Oberlo, a...

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  QBE GROUP SHARED SERVICES LIMITED PHILIPPINE BR...

  • BGC Taguig

  • Claims Officer

    • Jan 2016 - Mar 2018
    • BGC Taguig

    Providing delivery of superior claims service, determining proper policycoverage to conclude, investigate, evaluate and negotiate assigned cases.Provide personalized and quality service to meet the expectation of internaland external customers.Understand customer needs and goals and actively look...

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  MANULIFE BUSINESS PROCESSING SERVICE

  • Quezon City, National Capital Region, Philippines

  • Health Claims Adjudicator

    • Jan 2009 - May 2015
    • Quezon City, National Capital Region, Philippines

    Input, analyze and assess claim submissions.Evaluate and process claims in accordance with contractual limitations andstandardoperating procedures within the agreed service level through the aid ofpublished claims manual.Consistently meet and excess accuracy and productivity standards

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  Accenture

  • Mandaluyong, National Capital Region, Philippines

  • Claim Analyst

    • May 2006 - May 2009
    • Mandaluyong, National Capital Region, Philippines

    Monitors liability claims from start to finish.Verifying and updating information on submitted claims.Reviewing the policy to determine which charges are eligible forreimbursementReconciling a claims adjuster's estimatesNegotiating payment to all parties and following up to ensure that payments