Experience

• 

  Wizz Air

  • Hungary
  • Airlines and Aviation
  • 700 & Above Employee

  • Cabin Crew Instructor

    • Aug 2018 - Present

  • Senior Cabin Attendant

    • May 2017 - Aug 2018

  • Cabin Crew

    • Apr 2011 - May 2017

• 

  walter services Romania S.R.L.

  • Team Leader

    • Dec 2009 - Mar 2011

    - supervise and offer support to my team of client services agents (we are a call center for Signal Iduna, ensurance company) - evaluate the agents’ work, regarding both quality and quantity of the call -filling in reports (daily and monthly), regarding the situation of our work (number of inbound/outbound calls, number of abbandoned calls, issues, situations with the insured persons or with the medical clinics we work with) -keeping the conection with the client Signal Iduna (Claims department- for fraude investigations, Call Center coordination department- to report the situations that occure at the Call Center and solicitate a certain number of workers in my team, according to the needs, Network department-to emprove our colaboration with the medical providers, IT department-for emproving the aplications we work with) -dealing with the difficult customers (insured persons) and solving the situations with the dissatisfied customers

• 

  Walter Services Romania

  • agent operational

    • Dec 2008 - Dec 2009

• 

  Vel Vet SRL

  • Veterinarian Assistant

    • Oct 1999 - Apr 2009