Experience

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  FACIAL PLASTIC SURGICENER, LTD.

  • Cosmetic Coordinator/ Medical Assistant

    • Feb 2019 - Present

    Represent practice with friendly and professional demeanor at all times. Effectively communicate with new and existing patients about procedures they are looking to have. Schedule appointments, prepare surgical packets and follow up with patient website inquires. Manage the daily flow of patients. Assist doctors with exam room procedures and remove sutures. Prepare specific documents for exams and consultations. Room preparation. Tracking exam room supplies and inventory.

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  The Baltimore Center for Plastic Surgery

  • Towson, Maryland

  • Cosmetic Coordinator

    • Aug 2018 - Present
    • Towson, Maryland

    Effectively manage day to day practice operations and oversee operations of a premier plastic surgery practice including scheduling, patient flow, productivity and cash flow. Responding and following up on patients inquires via email or phone. Providing an excellent customer service experience. Team development and management. Event planning and execution. Completes credentialing for insurance plans and ensures the renewal of physician’s license. Create reports and analyze practice data with an eye to improving efficiency and revenue. Initiating marketing efforts to grow facets of practice business. Devising ways to grow the practice through marketing and social media efforts as well as with prospective patients.

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  Maryland Center for Periodontics and Dental Implants PC

  • Baltimore, Maryland

  • Office Administration & Marketing

    • Jun 2017 - Present
    • Baltimore, Maryland

    Greet patients and ensure they have a positive experience. Scheduling and confirming appointments. Communicate with Doctors and staff to prepare and gather patient information, request X-rays and records. Checking all insurance eligibility and benefits prior to patient appointment. Processing payments and daily batch reports. Generate new marketing pieces and patient referral prizes. Successfully assisted putting together quarterly Continuing Education courses.

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  Masters Title & Escrow

  • Towson, Maryland

  • Account Executive

    • Nov 2016 - Present
    • Towson, Maryland

    Serviced clients in local and regional territories within the MD/DC and VA area. Sponsored open houses and Brokers Opens. As well as attended networking events within the industry and outside. Sustained constant contact with all parties to the transaction, offering ‘round the clock’ service.

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  Certified Title Corporation

  • Owings Mills, Maryland

  • Business Development Specialist

    • Jul 2016 - Nov 2016
    • Owings Mills, Maryland

    Serviced existing in house accounts in local and regional territories. Attended networkingevents and conventions. Maintained 24/7 availability for customer questions and concerns.

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  LUX Real Estate Title

  • Baltimore, Maryland Area

  • Title Processor

    • Jul 2015 - Jan 2016
    • Baltimore, Maryland Area

    Processed as well as typed purchase and refinance title commitments. Successfullycommunicated with all parties to the transaction. Scheduled all closings/settlements.Assisted with recording documents in Baltimore county and Baltimore city.

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  State Farm ®

  • Frederick, MD

  • Claims Processor

    • May 2014 - Jul 2015
    • Frederick, MD

    Processing new claims as well as maintaining current claims. Setting reserves and providing customer assistance. Assisting in claims investigation and establishing liability factors. Licensed and certified Auto claims adjuster in the mid-Atlantic region. Completed courses and training in Auto and Fire property insurance forms and documents

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  Carroll Hospital

  • Westminster, MD

  • Medical Assistant

    • Apr 2012 - May 2014
    • Westminster, MD

    Triaged patients, imputing medical information. Assisted and performed EKGs, stress tests and assisted in office procedures. Obtained experience in cardiology, neurology, primary care as well as plastic surgery

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  Tom James Company

  • Baltimore, Maryland Area

  • Sales Representative

    • Sep 2007 - Sep 2010
    • Baltimore, Maryland Area

    Assisted the Vice President of Sales. Managed and organized client orders, as well assist in sales. Entered orders and processed billing. Progressed to a sales position, maintained and grew new business. Prospected and scheduled meetings with clients. Ensuring each client had personalized service and were satisfied with every garment delivered.