Experience

• 

  Localsearch

  • Robina

  • Sales Training Content Creator

    • May 2022 - Present
    • Robina

    My role involves creating online training modules and other training resources for our Sales Consultants, ensuring they have all they need to succeed. This includes managing SharePoint as a central training resource as well as our LMS. I also create EDM’s, design/update product flyers etc, presentations, training materials and more!

• 

  Community Housing Ltd

  • Robina, Queensland, Australia

  • Learning & Development Officer

    • Jul 2019 - May 2022
    • Robina, Queensland, Australia

    My role included the coordination of any training required for the business. Developing streamlined processes, administering our Learning Management System, as well as designing/creating eLearning modules using Adobe Captivate and Articulate Storyline/Rise.My role also had an internal comms component, delivering against the CHL group of companies internal communications plan as well as the development and monitoring of the internal intranet using Microsoft SharePoint. I also created and managed automatic workflows for Learning and Development and HR processes using Microsoft Power Automate.

• 

  Horizon Housing, now CHL

  • Communications Partner

    • Sep 2018 - Jul 2019

    My communications role comprised of creating marketing type videos, marketing brochures/posters as well as a staff, tenant and owner newsletter. I was responsible for delivering against the CHL group of companies internal communications plan as well as the development and monitoring of the internal intranet via SharePoint, which included administering document/version control. I also provided administrative support to the QLD HR Business Partner.

  • Senior Administration Officer

    • Feb 2015 - Sep 2018

    I undertook a diverse range of duties within my role at Horizon Housing including; General office operations, fleet management, document control, brand management, website/intranet/social media management, staff/tenant/owner newsletter creation, HR administrative support and lastly, reception and contact centre relief. I enjoyed working on a variety of tasks which has definitely given me great organizational and efficiency skills. I also enjoyed working autonomously and being helpful to staff members and customers.

• 

  City of Gold Coast

  • Gold Coast, Queensland, Australia

  • Administration Officer

    • 2008 - 2014
    • Gold Coast, Queensland, Australia

    I undertook various job titles throughout Council over the 6 years I was there. - In 2008 I started as a Filing Clerk for almost a year and then progressed into a Mailing Clerk/Courier role for roughly a year also.- I then was given the opportunity to complete a Cert III in Business Administration traineeship for a year from 2011, which then lead me into an Administration Officer role within the Licensing & Approvals department which I did the traineeship with, for 8 months.- From 2013 for 5 months I joined the Community Venues & Services department as the Administration Bookings Officer in Carrara and then back to the Licensing department as the Administration Officer.- For about 3 months, I also worked in the Call Centre.Various duties included, but not limited to:- Data entry of Animal Registrations/Changes etc, Commercial Vehicle Permits, Temp Banners, Temp Directional Signage and Advertising Devices;- Use of council programs, such as Ispot, WinComXP (Open Administrator & Citipac), AMS, EasiMaps and Tracks File Movements. Also Microsoft Excel updating spreadsheets;- Answering phone calls, assisting with general phone calls, transferring calls to appropriate officer and taking messages;- Assisting with various duties for other admin officers;- Minute taking during team meetings;- Archiving;- Mail sorting and distribution; and- Profiling documents into iSpot.