Experience

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  delaware Philippines

  • Philippines
  • IT Services and IT Consulting
  • 100 - 200 Employee

  • Junior SAP Consultant

    • Mar 2024 - Present

  • SAP Consultant

    • Oct 2022 - Mar 2024

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  Bayer

  • Source-2-Pay Procurement Operational Order Management / Purchasing Expert

    • Mar 2022 - Oct 2022

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  Shell

  • Senior Buyer, Contracting & Procurement Operations - Integrated Gas & Projects Asset Implementation

    • May 2018 - Sep 2021

    • Work with various customers and stakeholders within various Functions, to execute work plans, as well as delivering value through Bottom Line Impacts. • Actively collaborates with Finance/ HSSE (Healthy, Safety, Security and Environment) to identify the value impact of supply chain opportunities and risks.• Constructively challenging the Business to adopt commercial improvement opportunities in scope of own role.• Applies the Manual of Authority• Provided support and guidance to business and C&P (Contract & Procurement) users in correct execution of processes and system usage in practice by training the asset and the users• Deliver value to Shell Businesses and Functions by:o Deliver end-to-end cost savings impacting bottom lineo Provide a strong commercial influence with optimizing demand and specifications o Identify, develop, and implement Continuous Improvement (CI) opportunities to streamline and improve performance – supporting Upstream, Projects, Wells (UPW) Delivery PMo Sourcing purchase orders for all categories of spend supporting Businesses/Functionso Manage one-off Purchase Orders with SAP programo E2E PO Management activities - confirmations, expediting, closing POso Work closely with business Stakeholders, Accounts Payable in Chennai, Manila and Buyers and ensure vendors are paid timely.o Accountable for aggregating/leveraging third-party spend/demand and to execute the sourcing strategy for operational spend to optimize Shell’s buying power and reduce the overall 3rd party spend.o Ensure the Sourcing Strategy is aligned with Business/Function priorities through regular engagement with key business stakeholders and 3rd party suppliers to establish annual, integrated cost saving targets.o Ensures continuity of supply through managing ad-hoc business requirementso Execute channel management selection/guided buying

  • Customer Operations Specialist-Order to Cash / Super User

    • Jun 2013 - Apr 2018

    • Order and Delivery Management:o Received the General Manager Award and the Vice President Award for the year 2018.o Place, and amend orders, liaising with other service partners in supply chain, Order-to-Deliver & Credit as required.o Apply the appropriate freight charges and surcharges as requiredo Liaise with delivering company schedulers to ensure fulfilment of scheduling requirements o Manage Delivery Status – take ownership of delivery status enquiries and trouble-shooting; proactively tracking and engaging Business Partners as required and proactively calling out Customers to manage experienceo Provide product stock availability information to US Lubricants customers through timely sending of Order Confirmationo Identify alternative solutions for rejected order lines and place respective new orders.o Maintain Customer guides with critical knowledge and information to manage orders & deliveries.o Ensure Proof of delivery collection process is effective.o Process Returned Product• Dispute Management:o Logging of dispute, undertaking initial investigation and root cause analysis in liaison with other key interfaces in local supply chain and with indirect partners to resolve and close disputes.• Feedback and Issues:o Manage Customer complaints feedback and compliments.o Liaise with resolution owners, and other Service Partners as required.o Close the loop with customers

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  First Source Solutions Limited

  • Customer Service Representative for UK Financial Account

    • Jan 2011 - Dec 2012

    • Acted as a POC in providing daily reports regarding team KPIs• Part of the project which handled complicated concerns and complaints• Attended to customer calls and provided outstanding service throughout the duration of the call• Identified sales opportunities and actively offered client’s product and services• Acted as a team player and coordinated work with fellow team members.

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  InterContinental Hotels Group (IHG®)

  • Priority Club Account Manager

    • Aug 2009 - Nov 2010

    • Provided the best assistance for Priority Club Rewards members worldwide• Attended to VIP customer’s query through email and made sure to response within the SLA.• Made reservations for VIP customers• Presented accurate information and offer alternative solutions if necessary. • Acted as a coordinator between the hotel and the members• Made comprehensive reports or feedback on every transactions.