Experience

• 

  Hastings Direct

  • Remote

  • Credit Hire Negotiator

    • Jun 2021 - Present
    • Remote

• 

  The Burley Group

  • Sheffield, England, United Kingdom

  • Broker Account Administrator

    • Feb 2021 - Mar 2021
    • Sheffield, England, United Kingdom

    Shadowing the senior broker to train up as a Broker Account manager undertaking the following responsibilities : Building and maintaining business relationships with clients,Scheduling and attending meetings,Discussing and assessing clients' current and future insurance needs,Researching insurance policies and products,Negotiating policy terms and costs with insurance providers,Arranging insurance cover for clients with the insurance provider,Preparing reports & advising clients on making claims on their policies,Renewing or amending existing policies for clients,Undertaking general administrative dutiesmarketing services.

• 

  Spencers Solicitors

  • Chesterfield, Derbyshire, United Kingdom

  • Litigator

    • Apr 2017 - Aug 2020
    • Chesterfield, Derbyshire, United Kingdom

    Managing and progressing an existing caseload of submitted claimant RTA Uninsured Loss (XS, Hire, Personal Losses, Loss of Profit, Personal belongings etc) cases through to litigation/settlement.Negotiation of Settlement, Disputes, Costs, Liability.Effective management of broker/client relationships.

• 

  UAccount

  • Sheffield, England, United Kingdom

  • Financial Crime Officer

    • Mar 2017 - Apr 2017
    • Sheffield, England, United Kingdom

    Manage the financial crime, AML & Fraud relationship between the U Account users, agency banking partners including third parties, Law enforcement agencies.Implement appropriate internal reporting to ensure financial crime risk is monitored & understood across the company, developing regular reports & Key risk indicators as required.Produce management information on performance against agreed service level targets, highlighting any significant financial crime risks & issues to inform the business.Undertaking know your client, Anti money laundering sanction checks & transaction monitoring.

• 

  AIG

  • United States
  • Insurance
  • 700 & Above Employee

  • Specialist Investigation Unit

    • Feb 2010 - Feb 2017

    4 Years handling & investigating referred suspicious motor-claims- (Staged-LVI- Fraud Rings- Induced)including repudiation & panel solicitors liaising for litigated matters & instructions.3 Years Fraud Prevention/Desktop investigation reporting within several lines of business including: A&H, Personal Lines, Marine, Casualty, Public Liability, Travel, Private Client, Employers Liability & Commercial Motor. Primarily the claims investigation role after the claims handling element was to create Intelligence Reports for case handlers based on research findings & advising on how to deal with the losses presented.Liaising with external suppliers such as IFED, IFB, MIB, IFIG & POLICE to co-ordinate & effectively manage legal prosecutions based on investigation outcomes. Deliver SIU training & promote the SIU business fraud initiative to all lines of business within AIG & external customers promoting our services against aims & objectives. Claims audits on the claims management systems for all lines of business. System UAT testing & overseeing process implementation/Simplification. Basic project management of fraud based rules implementation, process alignment & analytical research.

  • Commercial Motor Claims Adjuster

    • Apr 2007 - Jan 2010

    Key account commercial motor claims adjuster also dealing with Claims Validation, Total Loss, Repudiation, Personal Injury, Disputes

• 

  Synergi Partners Limited

  • Sheffield, United Kingdom

  • IVA Case Manager

    • Oct 2006 - Mar 2007
    • Sheffield, United Kingdom

    Account executive Liaising with IVA Advisors, Clients, Practitioners and Creditors, Ongoing liaison with the Insolvency Practitioner & maintenance of case records and relevant systems.

• 

  QSIT

  • Sheffield, United Kingdom

  • Technical Support

    • Apr 2003 - Feb 2006
    • Sheffield, United Kingdom

    Monitoring and maintaining the computer systems and networks within CS2 Lawyers in a technical support role.

• 

  CS2 LAWYERS LIMITED

  • Sheffield, United Kingdom

  • Legal Administrator/Call Centre Advisor

    • Apr 2001 - Mar 2003
    • Sheffield, United Kingdom

    Providing customer service & administrative support to legal secretary's within a major solicitor as well as being a CSA in their FNOL team inputting new claims onto their in-house system.