Experience

• 

  Arlington Community FCU

  • Banking
  • 1 - 100 Employee

  • Mortgage Lending Specialist

    • Dec 2009 - Nov 2011

    Responsible for all aspects of the credit union's second mortgage lending program. This included application processing, member contact (phone and direct), appointment scheduling and loan closing. Also performed all back-end mortgage loan processes including loan file preparation and audit, and the yearly mortgage data submission as required by the federal government.

  • Remote Lending Specialist

    • Dec 2007 - Dec 2009

  • Member Service Representative

    • Nov 2005 - Dec 2007

  • Front Desk Specialist

    • May 2002 - Nov 2005

• 

  HealthCentral

  • Customer Service Supervisor

    • Feb 1998 - Jan 2002

    Responsible for overseeing customer service call center department and reporting performance information to the C.S. Manager. Included providing staff training and support, handling of escalated customer concerns and forwarding/reporting to the Manager as necesssary. Also supported management with staff related concerns and gathering service information as needed.

• 

  Hampton

  • Gaithersburg, MD

  • Night Manager/Auditor

    • Apr 1995 - Jan 1998
    • Gaithersburg, MD

    Responsible for end-of-day accounting and management of hotel related issues during the night shift. Included all front desk, housekeeping and maintenance related concerns as needed. Also performed required balancing and preparation of daily accounting reports to be submitted to management.