Experience

• 

  Tata Steel Processing And Distribution Ltd.

  • India
  • Industrial Machinery Manufacturing
  • 700 & Above Employee

  • Customer Services and Quality Manger

    • Jan 2018 - Present

    As the previous role but with the added responsibility of managing the customer services team. Responsible for a team of 22 individuals all at different management grades. Managing a stock inventory of ~13kt at a value of ~£7m to help deliver a profit making business year in year out.Responsible for sales, operations & transport planning to maintain an effective customer service and efficient use of resources. This is to include periodic constraint reviews facilitating the strategic business Asset Capacity & Reliability Development Plan.Transformed old business practices by creating lean processes to improve productivity and increase sales.

  • Quality Manager

    • Sep 2016 - Dec 2017

    Leading a cross-functional technical/quality team to attain business targets against a company annual plan designed to deliver a profitable business. Part of the senior management team, working closely with operations, commercial and customer services. All with the aim of delivering continuous improvement, setting and achieving business targets and lead management review sessions. Responsible for developing and managing the QMS to attain and deliver the ISO9001:2015 & ISO14001 standards.To liaise with internal and external customers and customer technical, to resolve issues and drive for improved performance via the NCR, CAR and countermeasure system within the required time scales.Establish, update and continually improve operating procedures and standard practices to ensure consistency and optimum quality of the product.Sponsor key continuous improvement activities for the area and coach others through problem solving activity.Drive improvement of my team through regular 1-2-1’s, by setting objectives and monitoring performance through appraisals.

• 

  Tata Steel Strip Products UK

  • Technical Specialist/Quality Manager

    • Sep 2011 - Sep 2016

    Responsible for managing quality, initiating and managing improvement trials and projects. Establishing operating procedure and standard practices to guarantee a high quality product and deliver an annual plan. In charge of lean manufacturing teams with objectives to maximise throughput efficiently and effectively.To liaise with internal and external customers and customer technical, to resolve issues and drive for improved performance via the NCR, CAR and countermeasure system within the required time scales.Manage the interface with the internal customers and suppliers through the use of service level agreements.Drive continual quality improvements through communication and training of management and production staff.Establish, update and continually improve operating procedures and standard practices to ensure consistency and optimum quality of the product.Sponsor key continuous improvement activities for the area and coach others through problem solving activity.

  • Technology Development Engineer

    • Sep 2008 - Sep 2011

    Worked closely with the manufacturing and the quality department, to support standards and quality issues throughout plant.Planned and chartered project work and executed plant trials as necessary. Assessed plant performance and operating conditions, making recommendations to give measurable improvements.Identified opportunities to make financial savings within the process, through reduction in operating costs and improved reliability/efficiency.Facilitated multi-discipline problem solving sessions aimed at product & process improvement.

• 

  Corus

  • Cold Rolled and Galvanised Technologist

    • Sep 2005 - Sep 2008

    Reacting to internal rejections and customer complaints.Using a technical problem solving approach to carry out route cause analysis to prevent the re-occurrence of problems. A technical resource for manufacturing issues, providing and presenting data analysis to coincide with plant performance

  • Through Process Technologist

    • Sep 2003 - Sep 2005

    Assessed plant performance and operating conditions, making recommendations to obtain measurable improvements throughout plant.Involved with product development trials looking for new business.Investigated business level issues on a through process basis.Set-up and installed automatic inspection systems at 4 different plants.

• 

  British Steel

  • Newport, United Kingdom

  • Inspection & Customer Liaison Technician

    • Sep 2001 - Sep 2003
    • Newport, United Kingdom

    Responsible for setting up and carrying out inspection assessments.Developed and delivered surface standard courses to internal and external personnel.Created a boundary sample library and set surface standards across the board.Creating service Level Agreements and standards between customers and suppliers.

• 

  British Steel

  • Newport, United Kingdom

  • Customer Complaints Technician

    • Sep 1997 - 2001
    • Newport, United Kingdom

    The main point of contact for internal issues and customer complaints, helping to conduct full investigations into customer failures.Conducted metallurgical analysis on surface defects and issue complaint investigation reports to customers.