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Craig Shapiro
Customer Service Team Lead at Booking.com
Seasoned customer service leader with 20+ years of experience.
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Location
Orlando, Florida, United States, US
Skills
- Customer Service
- Team Building
- Customer Satisfaction
- Team Leadership
- Sales
- Show all
Bio
Generated by
Topline AI
Craig Shapiro is a seasoned customer service professional with over 20 years of experience in leading teams and driving customer satisfaction. He has held various roles in call centers, management, and sales, with expertise in training and coaching. Shapiro has worked for several prominent companies, including Booking.com, QVC, and Montgomery Ward.
Experience
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Booking.com
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Orlando, Florida Area
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Customer Service Team Lead
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Jul 2014 - Present
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Orlando, Florida Area
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Catamaran
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Orlando, Florida Area
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Customer Service Supervisor
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Nov 2013 - Feb 2014
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Orlando, Florida Area
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Customer Service Supervisor
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2013 - 2013
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Customer Service Supervisor
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2013 - 2013
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Director of Customer Services
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Apr 2011 - Oct 2011
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Supervisor
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Nov 2005 - Apr 2011
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Customer Service Supervisor
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2003 - 2005
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Call Center Supervisor
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Jan 2001 - Aug 2003
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Customer Service Supervisor
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Mar 1998 - Jan 2001
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Business Manager
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Sep 1995 - Mar 1998
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Sales
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1975 - 1979
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Education
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1977 - 1979Albany Business College
Marketing
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Customer Service”
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