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Craig Shanks profile image

Craig Shanks

Store Manager at Regatta Ltd
Intro Book
Craig Shanks is a seasoned retail professional with 12+ years of experience in luxury goods, store management, and customer service, holding various roles in UK and Scotland.
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Location
Livingston, Scotland, United Kingdom, GB
Skills
  • Customer Service
  • Retail
  • Visual Merchandising
  • Store Management
  • Sales
  • Show all
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Bio

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Craig Shanks is a seasoned retail executive with a proven track record of driving sales growth and delivering exceptional customer experiences. As a Store Manager at Regatta Ltd, he has successfully led teams to achieve outstanding results, while also honing his skills in luxury goods and visual merchandising. Prior to this role, Craig held positions at Seabourn Cruise Line, Harding Retail, and GAME Digital PLC, where he developed expertise in high-value sales, tax and duty-free sales, and customer service. He holds a BA Business Studies (Hons) degree from Edinburgh Napier University and is a certified GIA Alumni, demonstrating his commitment to staying at the forefront of the industry. Throughout his career, Craig has demonstrated adaptability and a passion for delivering exceptional customer experiences. His experience in managing inventory, leading teams, and driving sales growth has equipped him with the skills to excel in a variety of retail environments. Craig's expertise in luxury goods, visual merchandising, and customer service makes him an attractive candidate for roles that require a deep understanding of high-end products and a focus on customer satisfaction. With a strong educational foundation and a proven track record of success, Craig Shanks is a highly skilled and accomplished retail professional. His expertise in luxury goods, visual merchandising, and customer service, combined with his leadership experience and adaptability, make him an ideal candidate for senior retail roles.

Experience

  • Regatta Ltd
    • United Kingdom
    • Wholesale
    • 700 & Above Employee
    • Store Manager
      • Jan 2023 - Present

    • Assistant Manager
      • Nov 2018 - Jan 2023

  • Seabourn Cruise Line
    • Jewellery Specialist
      • Sep 2013 - Nov 2018

      Providing an outstanding luxury cruise experience, developing relationships with high priority guests, educating them on our products and ultimately focusing on high value sales.

  • Harding Retail
    • Jeweller
      • Mar 2013 - Nov 2018

      Specialising in Tax and Duty Free sales, progressing from Boutiques to Luxury Cruise Line Jeweller.

  • P&O Australia Cruise Line
    • Sydney, Australia
    • Retail Associate
      • Mar 2013 - Aug 2013
      • Sydney, Australia

  • GAME Digital PLC
    • Livingston, West Lothian, United Kingdom
    • Deputy Manager
      • Oct 2000 - Jan 2013
      • Livingston, West Lothian, United Kingdom

      Progressed from Christmas temp position to part time whilst studying at University, moving briefly into a Senior Sales role before being promoted into the management team of one of the top performing stores in Scotland. Led the team by example, ensuring firstly that our customers were comfortable in the store before providing knowledgable advice and exceptional customer service.

  • Scottish Equitable
    • Edinburgh, City of Edinburgh, United Kingdom
    • Data Entry Clerk
      • Jul 2003 - Jun 2004
      • Edinburgh, City of Edinburgh, United Kingdom

      Paid year long University placement as part of BA Business Studies (Hons) SW.

Education

  • 2000 - 2005
    Edinburgh Napier University
    Bachelor’s Degree, Business Studies
  • 2016 - 2016
    GIA (Gemological Institute of America)
    Jewelery Essentials, Jewelery

Suggested Services

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Industry Focus. “Wholesale”

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