See How Many Clients You're Missing Each Month
Simply enter your business email & Topline AI Agent will show you.
Craig Parsons
- Claim this Profile
- Agile Methodologies
- Database Design
- Business Intelligence
- C#
- Microsoft Sql Server
- Show all
Bio
Credentials
-
Apache Kafka Essential Training: Building Scalable Applications
LinkedInFeb, 2023- Apr, 2026 -
Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues
LinkedInJan, 2023- Apr, 2026 -
Agile Project Management with Jira Cloud: 2 Lean and Agile Processes
LinkedInJan, 2023- Apr, 2026 -
Agile Project Management with Jira Cloud: 3 Advanced Topics
LinkedInJan, 2023- Apr, 2026 -
Communicating with Confidence
LinkedInJan, 2023- Apr, 2026 -
Leading Strategically
LinkedInDec, 2022- Apr, 2026 -
Coaching and Developing Employees
LinkedInNov, 2022- Apr, 2026 -
Using Python to Interact with the Operating System
CourseraAug, 2022- Apr, 2026 -
Crash Course on Python
CourseraJun, 2022- Apr, 2026 -
Azure: Understanding the Big Picture
LinkedInMar, 2022- Apr, 2026 -
Building Tools with Python
LinkedInDec, 2021- Apr, 2026 -
Using SQL with Python
LinkedInNov, 2021- Apr, 2026 -
Learning MongoDB
LinkedInAug, 2021- Apr, 2026 -
Learning Python
LinkedInAug, 2021- Apr, 2026 -
Learning Python Generators
LinkedInAug, 2021- Apr, 2026 -
Learning Salesforce Admin (2017)
LinkedInJul, 2021- Apr, 2026 -
Agile Software Development: Scrum for Developers
LinkedInJun, 2021- Apr, 2026 -
Learning Salesforce.com Development
LinkedInJun, 2021- Apr, 2026 -
Using Questions to Foster Critical Thinking and Curiosity
LinkedInJul, 2020- Apr, 2026 -
Writing Customer Service Emails
LinkedInJun, 2020- Apr, 2026 -
Customer Service Foundations
LinkedInMay, 2020- Apr, 2026 -
Customer Service: Managing Customer Expectations
LinkedInMay, 2020- Apr, 2026 -
Programming Foundations: APIs and Web Services
LinkedInApr, 2020- Apr, 2026
Experience
-
-
United States
-
Financial Services
-
700 & Above Employee
-
Manager, Application Support Engineering
-
Aug 2022 - Present
Summary: Drive consistent delivery of operational and project-based technical support via management of a technically diverse team.* Promote cross-functional engagement with the business to ensure outcomes align with objectives.* Assist team members with analysis and troubleshooting of support tickets.* Foster a collaborative team culture which celebrates the success of both the team and individuals. * Perform traditional management responsibilities including prioritization and planning, facilitating successful daily operations, and resource oversight.* Provide guidance and support for team and individual development.
-
-
Application Support Engineer
-
Jun 2021 - Present
Summary: Leverage a variety of technologies to analyze, troubleshoot and resolve software and/or data issues across enterprise platforms. Technologies include SQL Server, MongoDB, JSON, internally developed financial applications, and Salesforce.* Collaborate with colleagues to identify emerging defects and/or performance issues.* Monitor resolution and respond to post-resolution inquiries in a timely manner.* Maintain Wiki-based documentation in a dynamic, rapidly changing environment.* Foster ongoing relationships between Support and other technology/business departments.
-
Viewpoint
-
Seattle, Washington
-
Application Support Specialist
-
Jul 2019 - Jun 2021
-
Seattle, Washington
Summary: Engage with customers to promote an enhanced customer experience by resolving technical, financial, and data issues.* Provide analysis and troubleshooting for complex ERP system. * Collaborate with systems.* Focus on core finance and accounting modules including A/P, G/L, Payroll, and A/R.* Support and resolve data integration and reporting issues with a SQL Server backend. * Analyze Excel worksheets and data transformations to resolve reconciliation issues.
-
Soaring Hyena
-
Lynnwood, WA
-
Entrepreneur
-
Oct 2016 - Jul 2019
-
Lynnwood, WA
Summary: Established and operated a consumer products company focused on developing and licensing concepts for the toy industry. This included all facets of operations including conceptualization, project management, accounting, market analysis, and execution. The portfolio of concepts was ultimately licensed.* Product development - consumer products (board games) for the retail market.* Authored and executed licensing agreements with external partners * Coordinate production with artists and production teams to develop looks-like / feels-like prototypes. * Identified supply chain logistics and developed costing estimates for production.* Performed market analysis to identify opportunities and develop supporting branding strategies.* Gathered, documented and maintained Business requirements for multiple tracks of work.* Applied business analysis principles to evaluate opportunities, strengths, weaknesses, and threats.* Utilize project management skills for estimating costs and critical path deliveries.
-
-
Systems Analyst / Business Analyst
-
Dec 2006 - Oct 2016
Summary: Utilized requirements gathering, analysis, project management, and programming skills to deliver projects to the organization, both operational as well as strategic. Served as the project lead for enterprise data warehousing initiative and as key liaison with project management office.Support reporting and data analytics initiatives by developing and/or maintaining IT solutions. Work with end-users to harvest data from multiple sources.Developed a rules-based ETL engine in C# to perform ETL data transformations and loading into SQL Server. This benefited the Data Analytics department by consolidating data into a conformed, trusted, single source of information.Authored RFP / RFI documents for vendor selection of international suppliersImplemented mutual fund software system upgrades Princeton Unit Value Trading system which improved efficiencies in back-end operations.
-
-
Software Developer
-
Mar 2001 - Dec 2006
Summary: Developed and maintained the key financial system, ensuring integration with other mission critical applications. Heavy stored procedure and algorithm development was required to process and apply pending and/or historical transactions. Served on planning committee for department’s evolution. Lead software developer of Financial Systems for the permitting division of King County. Developed and maintained proprietary accounts payable, general ledger, costing, and invoicing modules.Partnered with Finance to provide estimates, resource planning, and systems analysis.Provided project management functionality for major projects as well as maintenance routines. Business analysis and design for all system enhancements pertaining to the finance system including database design. Backup database administrator duties for an Informix database.
-
-
Software Developer
-
1999 - 2001
Summary: Maintained a transactional system which applied analysis to user-supplied files to determine credit worthiness of customers. Worked closely with DBAs to architect schemas to support forward development. Provided production support to operations team to resolve incidents. Designed and developed code to migrate data to new database schemas.Liaise with database administrators, project managers, and business units to ensure successful project deployments. Provided on-call support for a data parsing and loading application. Developed programs to access data for transformation and replication. These were written in Java using JDBC drivers.
-
-
Analyst
-
1995 - 1998
Summary: Worked on financial reporting systems, both internal and external. Evaluated and streamlined processes to improve operational workflows and eliminate redundancies. Served as systems subject matter expert to Accounting and Controllers departments.Automated Annual Reports to Policyholder data import process.Conducted business analysis and implemented improvements to the premium tax remittance processes.Provided consulting and analysis for installation of PeopleSoft Financials.Worked on various small to medium size accounting system projects.
-
Grange Insurance
-
Greater Seattle Area
-
Sr. Statutory Accountant
-
Mar 1991 - Sep 1996
-
Greater Seattle Area
Developed and implemented first client / server accounting system which had account payable, asset management, and general ledger capabilities. Prepared accounting schedules for regulatory filings.
-
-
Education
-
Griffin College
Bachelor's degree, Accounting
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Computer Software”
Need a custom project? We'll create a solution designed specifically for your project.
References
Community
