Experience

• 

  General Motors

  • Retired From General Motors

    • Dec 2018 - Present

  • Cyber Security Audit Manager

    • Mar 2016 - Present

    Develop and execute Cyber Security audit plans, providing consultative services, effectively managing multiple GM audit teams (supplemented by co-sourced auditors), identifying business risks, analyzing controls, reporting results to senior leaders, audit commitee, and deciding reportable issues while concurring on management action plans.

  • Global IT Audit Manager

    • May 2013 - Mar 2016

    Design, implement and manage assigned audits in North America and Europe; including development of scope, allocation of resources, coordination with client management, completion of comprehensive risk assessments and the development of appropriate audit test to ensure that audits deliver valuable insights to management and are delivered within established timelines and quality standards.

  • Global Hosting Services Compliance and Security Manager

    • Jun 2011 - May 2013

    Managed and directed internal and supplier technical teams that deliver information security; compliance; and audit services to General Motors data centers globally. Implemented compliance and vulnerability scanning and remediation program for over 15,000 servers globally.

  • Global Hosting Services Bid Manager – Contract Services

    • Sep 2009 - Jun 2011

    Oversee and manage the activities to achieve the goals and objectives of a $350 million Global Hosting Services RFP project. Create charter development; RFP development; requirements definition; security requirements; service level management; supplier selection; supplier negotiations; supplier evaluations and competitive bidding strategy.

  • Solutions Delivery Manager – Global Hosting Services

    • Jun 2009 - Sep 2009

    Oversee Global Service contract and support functions for Hosting Services. Manage provisioning, implementation, and management of Manufacturing and Quality hosting infrastructure for data centers worldwide. Carry out supplier management and direct portfolio of projects involving servers, storage, middleware, and operating systems.

  • Services Manager – Global Manufacturing & Quality

    • May 2007 - Sep 2009

    Implemented and managed improvements related to tracking, IT Services budget, Project Management, and program cost reduction methods. Member of GMQ Financial Crisis Team. Oversaw cost reductions for telecom, mainframe, hosting, and desktop contracts. Managed 25 suppliers and directed project managers for infrastructure projects.

  • Service Delivery/Technical Services Manager

    • Jul 2004 - May 2007

    Oversaw operations and infrastructure for all 36 Service & Parts Operations (SPO) in North America, including LAN/WAN, mainframe, midrange servers, web hosting, security, operating systems, and more. Supervised management teams for each area and coordinated outside vendors and service providers in areas such as IT services support and help desk. Prepared and administered $18M outsourcing budget and $15M IT budget. Performed long-term planning for systems and improvements, using ITIL practices. North America representative for Global SAP team.

  • Plant Information Technology Manager

    • May 2002 - Jul 2004

    Directed customer-focused IT services, systems, and activities for 5 metal fabrication plants. Administered $15M budget. Supervised contractor services, project management, and vendor/supplier relationships. Worked closely with business groups to identify information technology needs and formulate technology solutions.

  • Division Operations & Infrastructure Manager

    • Jan 2000 - May 2002

    Improved performance metrics for 16 metal fabrication manufacturing, engineering, and administrative facilities nationwide. Led all technical support functions and enhancements.

• 

  IBM

  • Customer Engineer

    • 1987 - 1998

    Delivered technical support and provided leadership as a Team Leader to solved complex problems for IBM customers and accounts. Facilitated Service Delivery courses required for all IBM employees. Performed project management, conducted installation of LANs, software and communication equipment, ...