Experience

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  KanTime Inc.

  • United States

  • Project Director

    • Feb 2022 - Present
    • United States

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  Comfort Care Home Health and Hospice

  • Pelham, AL

  • Director of Special Programs

    • Dec 2012 - Feb 2022
    • Pelham, AL

    Project Manager for two electronic medical record launches, identified software needs, analyzed shortcomings and worked with vendor to provide solutions. Responsible for data management, managing users, troubleshooting and proactive vendor relationship. Assisted with database management and reporting to meet state and federal guidelines. Responsible for website design, public relations, establishing social media program, technical writing and development of marketing materials. Coordinated and delivered continuing education programs and community education. Developed and promoted community outreach programs and special events.

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  Comfort Care Hospice

  • Bereavement Coordinator / Chaplain

    • Aug 2011 - Nov 2012

    Managed bereavement program for more than 400 families, provided bereavement support, counseling, pastoral counseling, facilitated support groups, conducted workshops and CEU programs and assisted with staff support.

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  Hospice Compassus

  • Director of Continuing Education

    • Jul 2009 - Mar 2011

    Promoted to this newly created corporate position. Tasked with creating a company-wide education and sales support/training department. Work directly with 52 hospice branch programs (52 Executive Directors and 100+ Sales Rep’s company-wide). ● Created the company’s first continuing education marketing program that served over 4,000 attendees in the first year of operation.● Applied for and received national approval for new CEU programs.● Developed marketing strategies and marketing and sales collateral for educational workshops.● Created target marketing materials for physicians.● Project managed 6 continuing education workshops for more than 600 attendees.● Designed and implemented SharePoint program request and tracking web-based solutions for 52 markets using continuing education program – including request tracking, attendance records and database.

  • Executive Director

    • May 2008 - Jul 2009

    Managed a staff of 34 including 2 Medical Directors, 2 Chaplains, 2 Director of Clinical Services, RN Case Managers, 4 field Sales Rep’s and office staff. Managed all aspects of the agency including operations, P&L, budget, and DME/labor/Pharmacy cost containment. Directly managed sales team in the field.● Instituted a new sales focus bringing every staff member into sales and bridging what had been a detrimental gap between operations and sales.● Instituted census recovery strategy to rebuild staff and increase census from 45 – 80 patients● Responsible for education and compliance of 2008 Medicare Conditions of Participation● Took over an agency in CAP status and brought to nearly CAP free prior to promotion to corporate position.

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  Community Hospices of America

  • Chaplain / Bereavement Coordinator / Community Education

    • Dec 2003 - May 2008

    Provided spiritual and emotional support to patients and families as part of an interdisciplinary team, also assisted sales representatives through development of continuing education program.● Created and developed educational programs and seminars for continuing and community education and applied for CEU approval from Alabama Board of Nursing and Alabama Board of Social Work Examiners.● Provided CEU workshops to nurses, case managers and physician offices● Assisted in public relations as a speaker to local community groups

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  Hospice Services of Alabama

  • Director of Community Relations

    • Mar 2005 - Nov 2005

    Took on Sales Management for this start-up program. Developed sales leads, contacts, public relations and advertising strategies leading a team of 3 Liaisons.● Grew hospice census growth from 0 to 50 patients at start-up program.● Managed four sales representatives and created collateral marketing materials.● Assisted in the development of policies and procedures for start-up program.

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  Odyssey Healthcare

  • Marketing Reprsentative

    • Oct 2003 - Mar 2005

    Called on Physicians, nursing homes, assisted living communities and hospitals. Performed program presentations with patients and families regarding the hospice benefit.● Exceeded sales and marketing goals● Developed and implemented continuing education marketing programs● Created local collateral and educational materials

  • Chaplain / Bereavement Coordinator

    • Oct 2000 - Oct 2003

    Provided spiritual, emotional and bereavement support to patients and families as part of a hospice interdisciplinary team.● Created mail-merge program for bereavement mass mailings● Created and implemented bereavement memorial services and support groups● Assisted in the development of continuing education programs in conjunction with sales team

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  The Amelia Center (Children's Health System)

  • Community Education Coordinator

    • Jul 1997 - Mar 2001

    Assisted in the start-up of children’s bereavement program through as bereavement facilitator and educator.● Facilitated support groups and provided bereavement support to children and families● Created crisis training program used by the Alabama Board of Education in training educators and administrators in “Critical Incident Stress Management Response” to respond to death and crisis in a school setting – more than 3,000 administrators and educators trained statewide.● Initiated local celebration of National Children’s Memorial Day, wrote grants and was featured speaker at local and state-wide workshops

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  CableSouth

  • Marketing Manager

    • 1993 - 1995

    Created marketing and collateral materials, developed marketing strategies, increased subscriber base.