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Cr Krishnan
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Bio
Experience
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Lead Specialist
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Jan 2013 - Present
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Gurgaon
In my current capacity, I am responsible for mapping clients’ requirements and providingthem best solutions within the scope of project requirements. I am also taking care of postsales /services operations for the organization; ensuring all customer cases are resolvedtimely and within the department budget; taking feedback from them order to better meettheir needs. Skillfully leveraging finely-honed interpersonal and time management skills tosuccessfully increase profitability thereby achieving corporate goals & objectives.
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Eli Research India Pvt. Ltd., Faridabad
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Faridabad
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Accounts Manager
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Jan 2011 - Dec 2013
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Faridabad
In this tenure of my career, I have successfully looked after account management functions:met deadlines and Turn-Around-Time without compromising quality norms and adhered toSLA. Demonstrated strength by efficiently & effectively dealt with resellers; identified &negotiated commission terms with them; accepted their orders and processed them as percompany requirements. I had been instrumental in monitoring the overall functioning ofprocesses, identified improvement areas and implemented adequate measures to maximizecustomer satisfaction level
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Barclays Shared Services
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NOIDA
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Senior Customer Care Executive
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Mar 2010 - Dec 2011
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NOIDA
During working with Barclays Shared Services, I was responsible for providing value addedcustomer service, ensuring quality and service norms by mentoring / guiding the teammembers with excellent training. I was also accountable for undertaking responsibilities ofremoving less logical procedures in processes thereby reducing processing time; identifiedimprovement areas and implementing adequate measures to maximize customer satisfactionlevel. Deftly provided customer support with upselling (non-target based functions)
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Senior Associate
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Jun 2003 - Feb 2010
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Noida
As a Senior Associated, I have actively ensured high-quality customer experience, elevatingcustomer satisfaction, while adhering to SLA’s and work processes thus managingcost-effective operations. Proficiently identified and implemented strategies for building teameffectiveness by promoting a spirit of cooperation among team members
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Education
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Calicut University, Kerala
Bachelors in Technology, Mechanical Engineering
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Industry Focus. “IT Services and IT Consulting”
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