Experience

• 

  LSC Print Solutions

  • United States

  • Billing Coordinator 3

    • Sep 2015 - Present
    • United States

    LSC Communications (formerly RR Donnelley) is a company I have been a part of my entire life. Both of my parents had extremely successful careers in customer service and I worked here part-time during the summer when I was in college. When the opportunity to join this company full-time in a professional capacity came up, I was excited to join the finance team at the Danville Billing Hub. As a member of the finance group, I:● Prepare and finalize detailed manufacturing and freight invoices for various customers.● Audit invoices prepared by other billers on a quarterly basis or as needed.● Submit invoices to be audited on a quarterly basis or as required.● Review documents received by customer service and manufacturing personnel and apply information to invoices.● Understand billing, reconciling and auditing procedures and policies.● Adhere to all standard operating and billing procedures while maintaining confidentiality on a daily basis.● Assist other billers by reviewing invoices and answering questions about billing processes or unique billing scenarios.

• 

  United Bank & Capital Trust Co.

  • United States
  • Banking
  • 1 - 100 Employee

  • Customer Service Representative

    • Jun 2014 - Sep 2015

    I began at United Bank (formerly Farmers Bank & Trust Company) in February of 2011 as a Teller. I was able to move up from Teller to Teller Supervisor in 2013. I was promoted again in 2014 to Customer Service Representative. As a Customer Service Representative, I would:● Open various types of accounts for new and existing customers.● Perform account maintenance for existing customers, such as changes to personal information, on a daily basis.● Instruct customers on how to utilize various bank products and services.● Provide exceptional customer service while focusing on accuracy and detail on a daily basis by assisting customers with account transactions and maintenance, filling out corresponding paperwork, cross-selling products and services and assisting customers with any other banking needs and/or questions.● Perform teller duties, such as processing transactions, balancing daily cash drawers and taking payments.● Assist Branch Manager in performing daily branch operations.● Operate various software suites, such as Microsoft Office, accurately and efficiently on a daily basis.

  • Teller Supervisor

    • Jul 2013 - Jun 2014

    I began at United Bank (formerly Farmers Bank & Trust Company) in February of 2011 as a Teller. I was able to move up from Teller to Teller Supervisor in 2013. As a Teller Supervisor, I would:● Oversee the daily functions of tellers and provide guidance and assistance as needed.● Train all new tellers at the branch and ensure they are prepared to perform daily duties at the end of the training program.● Instruct subordinates on all new policies and procedures as they arise.● Audit all cash drawers and vaults quarterly, process daily transactions using various software programs, ship and order money through the Federal Reserve and balance own teller drawer at the close of each business day.● Open new accounts for clients and perform account maintenance on a daily basis.● Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.● Balance currency, coin, and checks in cash drawers at ends of shifts.● Provide exceptional customer service on a daily basis by assisting customers with account transactions and maintenance, cross-selling products and services and assisting them with any other banking needs and/or questions.● Perform balancing and auditing tasks using Microsoft Office Software.

  • Teller

    • Feb 2011 - Jul 2013

    As a Teller, I would:● Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.● Balance currency, coin, and checks in cash drawers at ends of shifts.● Provide exceptional customer service on a daily basis by assisting customers with account transactions and maintenance, cross-selling products and services and assisting them with any other banking needs and/or questions.● Perform cash balancing tasks using Microsoft Office Software.