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Bio

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Courtney Wilson is a skilled creative professional with experience in writing, social media management, customer service, and administration. She has worked in various roles, including executive assistant, admissions consultant, and content creator.

Experience

  • American Red Cross of Greater Idaho
    • Boise, Idaho, United States
    • Executive Assistant to Chief Executive Officer
      • Mar 2022 - Apr 2023
      • Boise, Idaho, United States

  • PEAK PLUMBING & SEPTIC LLC
    • Meridian, Idaho, United States
    • Administrative Assistant
      • Apr 2017 - Jul 2018
      • Meridian, Idaho, United States

      In charge of scheduling our truck and plumbing division and making sure to communicate with technicians and customers for great service and making sure everything was on time. Create and track pricing and profit margins. Record and submit hours. Creating, tracking, and sending bills for service. Also in charge of collecting payments and dealing with delinquent payments. Handling customer complaints and issues. Deal with county and state permitting. Implementation of new software including time card, technician tracker, homeadvisor, and support software. Creation and implantation of many company documents and service or payment contracts.Directly assist owner and manager with any and all special projects, which at times could require leaving the office and helping at a job site. Opening and closing the shop.On-call every weekend to assist with emergency scheduling and working with technicians to take care of customers.

    • United States
    • Higher Education
    • 500 - 600 Employee
    • Admissions Consultant
      • Mar 2016 - Mar 2017

      Helped recruit students for the college. Help potential students discover what degree they would like to pursue and work with Financial aid to discover options. Guide potential students through the enrollment process and help make sure they had a great start. Help with the GED program to get participants interested in higher education. Track potential and current student information. Cold call and participate in education and career fairs. Work with registrar and financial aid along with professors to ensure potential students are taken care of.

    • Front Desk Receptionist
      • Nov 2015 - Mar 2016

      Greeted all guests and potential students. Supported the admissions office and made sure everything was set up for them to do their interview with the students. Helped track information and appointments. Handled travel information and details for admissions team. Supported the Dean of the college with special projects. Created and edit several technical documents for the college. Supported and helped current students. Open and lock down the campus. Help create and implement campus activities. Answer phones, help cold call current students for financial aid and for admissions coordinators. Help with software implementation. The short time period was due to promotion. I started as the night receptionist in November, was moved to full time day receptionist and then promoted to admissions coordinator. In addition to my normal roles I was allowed to train with area social media coordinator and took over my campus's social media which did include tracking and presenting on several occasions to the campus staff.

  • Freelance
    • Meridian, Idaho
    • Software N Stuff
      • Jan 2011 - Mar 2017
      • Meridian, Idaho

      Create content for lovethisvideo.com and manage social pages along with companion app. Create new logo and update content regularly.

  • Netmark.com
    • Idaho Falls, Idaho
    • Content Creator
      • Nov 2014 - Apr 2015
      • Idaho Falls, Idaho

      Created content for blogs, web pages, short video production, and infographics. Utilized SEO and meta description for online content and focused on branding and voice for clients.

Education

  • 2011 - 2015
    BYU-Idaho
    Bachelor's Degree, English Language and Literature/Letters

Suggested Services

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Industry Focus. “Business and Professional Services”

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