Experience

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  Canine Companions®

  • United States
  • Non-profit Organizations
  • 400 - 500 Employee

  • Client Services Manager

    • Jan 2024 - Present

    Manages 300+ prospective clients within the northwest region at various stages of their application process. Screens, conducts phone and in-person interviews, and maintains detailed record keeping of all applicants.• Evaluates applicants for appropriateness to program and educates candidates to ensure comprehension of program and its expectations.• Maintains detailed records of all applicants at every step of application process.• Monitors and proctors Assistance Dogs International/public access testing during Team Training.• Cultivates a positive learning climate by providing appropriate teaching materials, speaking clearly, responding to students in a timely and consistent manner, and listening to students’ input.• Participates in meetings with supervisors and regional client services staff to develop and coordinate developments with company goals and objectives.• Represents Canine Companions and the Program Department through speaking engagements,graduations, tours, and demonstrations in a positive and professional way.

  • Instructor

    • Nov 2021 - Feb 2024

    Expertly trained service dogs for children, adults, and veterans with disabilities. Supported the applicant, graduate, and puppy departments by providing stellar customer service and comprehensive feedback and guidance.• Utilized R+ and LIMA training philosophy to independently implement all elements of service dog training, including reading canine body language, application of learning theory and related modalities, training of Canine Companions tasks, canine evaluation, assessment and reporting.• Provided accurate written training progress reports for individual assistance dogs in training; provided reports to supervisor on all aspects of training, class work and fieldwork.• Taught Team Training classes independently and established and maintained a positive learning climate by providing appropriate teaching materials, speaking clearly, responding to students in a timely and consistent manner, and listening to students’ input.• Independently implemented all elements of student teaching including interpersonal skilldevelopment and disability etiquette, teaching skill application, assessment of client needs, andclosure.• Represented Canine Companions and the Program Department through speaking engagements,graduations, tours, and demonstrations in a positive and professional way.• Provided support to the applicant, graduate and puppy programs, including demonstrating proficiency and accuracy using the program portal/data systems.• Demonstrated an in-depth understanding of the operations of the development, marketing, and health and research areas of the organization.

  • Apprentice Instructor

    • Aug 2018 - Nov 2021

  • Instructor Assistant

    • Nov 2017 - Aug 2018

• 

  ViaTech Publishing Solutions, Inc.

  • United States
  • IT Services and IT Consulting
  • 200 - 300 Employee

  • Production Manager

    • Sep 2015 - Apr 2016

    • Maintained daily correspondence with numerous clients (Hilton, CA Technologies, Invacare, JDA, LawTech, Prestwick House) and upheld amicable relations.• Processed orders daily through company's operating system to ensure accurate processing and shipping.• Reviewed morning billing for daily shipments from each previous evening.• Handled end-of-month billing for several customers to ensure seamless billing process (including custom Excel spreadsheet manipulation to easily relay data to clients).• Assisted on warehouse floor with emergency / rush orders to maintain quality control and accurate shipping.

  • Administrative Assistant

    • Feb 2013 - Sep 2015

    • Travel coordinator for 30+ employees; managed flight, hotel and car accommodations at competitive rates for traveling sales reps/production/management team members.• Scheduled meetings for C-level executives and worked closely with CEO to arrange travel, field incoming vendor opportunities, and more.• Processed expense report reimbursement for 30+ sales reps/production/management team members.• Operated switchboard (50 – 100 calls per day); redirected incoming calls within interoffice/national/global facilities.• Redistributed USPS/UPS/FedEx mail within interoffice/national facilities.• Accounts Payable: coded and entered invoices into general ledger system; ran payment group each week for approval; printed and mailed vendor checks.• Accounts Receivable: coded and entered checks into general ledger system; processed bank deposit slips.• Day-to-day administrative/clerical filing work.

• 

  Kinetic Worldwide

  • Greater New York City Area

  • Associate

    • Jun 2012 - Feb 2013
    • Greater New York City Area

    • Acted as the day-to-day contact for the Mars account; corresponded daily with the client, planning teams, and vendors.• Helped plan and host an “Innovative Shopper Summit” in September 2012 for the Wrigley division of Mars; brought in several unique vendors to present for brand managers at the Wrigley office to spark interest for new advertising opportunities.• Entered contracts into the company’s billing system to perform checks and balances for billing between vendors and clients.• Coordinated meetings with planning teams and vendors to update all parties on new opportunities (across the mobile, digital, and traditional platforms of advertising).

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  MEC

  • Media Planning Intern

    • Jun 2011 - Jul 2011

    • Maintained relations with partners.• Participated in vendor meetings and discussions.• Updated and edited informative campaign decks.

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  MEC

  • Retail Intern

    • Jun 2010 - Jul 2010

    • Maintained and updated clients’ database.• Created an informative deck for mobile networking opportunities.• Maintained relations between clients and account managers • Participated in brainstorming sales meetings .• Reported to Managing Partner, MEC Retail.