Experience

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  Brooklyn Prospect Charter School

  • Director Of School Operations

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  Prospect Schools

  • United States
  • Primary and Secondary Education
  • 300 - 400 Employee

  • Director of Operations

    • Jan 2020 - Present

    -Directly develops, executes and manages the planning and implementation of 60 projects a year by setting action items, identifying risks, tracking milestones and overseeing overall project governance to control cost, scope, and schedule. - Directly manages and develops operational teams while overseeing the entire school adult community of 60 individuals in various areas including budget, human resources, safety and programming.- Implemented innovative solutions for the new school year to streamline school operations, resulting in increased efficiency and reduced operating costs.- Launch new school systems and protocols each year to respond to an ever-changing community driven by social, health and/or political climate.- Utilize data analytics to track and measure the performance of operational projects to ensure desired outcomes are met and adjust tactics when needed. - Design and conduct school-wide training to ensure consistent implementation of operational procedures and foster professional development.- Implement strategies to enhance school safety and security measures to ensure a safe and conducive learning environment for all students and staff, aligning with regulatory requirements and best practices in the education sector.- Develop and safeguard a multi-million dollar operating budget that generates a $500,000 surplus each year to allow for future capital projects across the network. - Develop mitigation strategies for activities at risk of falling behind schedule or presenting potential risks to the success of the program- Planned and facilitated over 40 events each year for a school community of 400+ individuals

  • Special Projects Manager

    • Aug 2018 - Feb 2020

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  Rokt

  • Greater New York City Area

  • Director of Customer Success (CalReply)

    • Sep 2016 - Aug 2018
    • Greater New York City Area

    - Established and managed relationships between clients and internal departments, ensuring customer satisfaction and minimized churn. - Planned and executed projects involving team members and clients across the globe. - Developed and executed comprehensive customer success strategy from onboarding through renewal for marquee accounts such as ESPN, NASCAR, FOX and more. - Promoted brand marketing by maintaining the company’s social media outlets and content creation.

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  Teach For America

  • Greater New York City Area

  • Applicant Reviewer

    • Dec 2015 - Dec 2017
    • Greater New York City Area

    • Cultivated a positive phone interview experience demonstrated by 100% of applicants reported feeling informed and comfortable following the interview. • Demonstrated proficient or exemplary clarity of notes and use of evidence across all reviewer. evaluations

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  ConveyIQ by Entelo

  • United States
  • Software Development
  • 1 - 100 Employee

  • Customer Success Operations Manager

    • Apr 2016 - Sep 2016

    - Led reconstruction of company-wide data management tools and delivered quarterly business reviews. - Spearheaded customer surveys in addition to construction of customer success metrics to identify potential churn, opportunities for expanding services as well as improve the direction of product.- Collaborated with cross-functional teams to identify improvement opportunities that streamlined operations, resulting in increased retention and net promoter score. - Provided data reports and presentations for company executives, product managers and account managers using SQL.

  • Account Specialist

    • Jun 2015 - Apr 2016

    Manage account creation process for clients, including: - creating account in platform (uploading branding/logo, video, etc)- creating users on account, sending login details including support links and resources- troubleshooting any user issues that arise (escalating where needed)- running the kick-off training- handling contracts, on-boarding, and training for SMBs Providing additional support as clients scale, including:- training new users- creating new logins for these users- sharing login details with support links/resources- managing data for Quarter Business Review (QBR) decks- helping CSM track client goals and gather the appropriate data- troubleshooting any user issues that arise (and escalating where needed)- answering general employer questions - handling employer support tickets- working with marketing to improve and add to our training materials and resources for employers- creating user articles and FAQs

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  Hawaii Department of Education

  • Waipahu, Hawaii

  • English Language Arts Teacher

    • Jul 2013 - Jun 2015
    • Waipahu, Hawaii

    Provided an excellent education experience through rigorous and culturally responsive instruction. Facilitated course-alike meetings for 12th grade English and compiled data to drive instructional practices for over four hundred students. Optimized data tracking of educational progress and goals to measure transformational change. - 12th Grade English Course-alike Lead- TREE 11th Grade Credit Recovery Instructor- Senior Project Paper Coach

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  Teach For America

  • Honolulu, Hawaii

  • Corps Member

    • May 2013 - Jun 2015
    • Honolulu, Hawaii

    Created change by expanding educational opportunity through direct service and leadership. Oversaw a professional development learning loop for fellow Teach for America corps members to share best practices, encourage teacher development and inspire communities engagement. - Values Based Leadership Cohort - Hanai a Teacher- Asian American, Pacific Islander Summit Advisory Committee Member

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  Los Angeles Neighborhood Land Trust

  • Greater Los Angeles Area

  • Development Department Intern

    • Dec 2012 - Jan 2013
    • Greater Los Angeles Area

    Promoted healthier communities in Los Angeles through the development of urban parks and community gardens in underserved areas. Cultivated philanthropic partnerships and conducted research for upcoming park projects. Created several graphics for doner meetings and mass mailings.