Experience

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  Cardinal Cushing Centers

  • Residential Life Skills Instructor

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  Cardinal Cushing Centers, Inc.

  • Hanover, MA.

  • Residential Life Skills Instructor

    • Mar 2012 - Present
    • Hanover, MA.

    As a Residential Life Skills Instructor, I work with individuals who have special needs, be they intellectual or developmental, behavioral issues and mental health disorders. These responsibilities consist of: - Following the behavioral plans of students, keeping in mind goals and objectives. - Maintaining documentation on student’s performance level, goals and objectives including writing up individual IEP’s for each student. - Assisting students with their medical needs including medication administration. I am responsible for the health and safety of the students. - Transporting students, as needed, to community activities. - Documenting significant activities and incidents of the students and following up. - Working with these students in teaching Activities of Daily Living (ADL) skills which include hygiene, toileting skills, domestic skills, community skills, social, behavioral and recreational skills, and money management. - Using Safety Care techniques whenever it’s necessary to intervene physically in behaviorally aggressive situations. - My main focus is on assisting each student in developing effective decision making skills and promoting functional independence.

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  Porcello Gallery

  • Marshfield, MA.

  • Gallery Coordinator

    • Mar 2012 - Mar 2013
    • Marshfield, MA.

    As a Gallery Coordinator, I worked for Robert Porcello who is the owner and artist of Porcello Gallery. I was in charge of running the entire gallery on my own and in doing so I focused on customer service which included greeting guests, answering phone calls and responding to emails. Advertising was one of my largest responsibilities since it played an important role in correspondence with other companies, artists and customers. Through the use of graphic design (GoDaddy.com website), I created and sent weekly emails advertising Porcello Gallery artwork, art exhibits and community programs such as workshops and art classes. Part of managing the advertizing consisted of helping design the Porcello Gallery website. I also created and sent weekly emails to customers of Hafta Havit, another business owned by Robert Porcello, which advertised Hafta Havit store products, sales and open houses. I focused on sales. I was responsible for the gallery’s profits, money collected and I balanced the books. I upheld prices that are agreed upon by the artist and the gallery for pieces offered for sale. I helped in commissioning artwork for profit. I organized and ran art exhibits at the gallery in order to expose Robert Porcello’s artwork and receive profit. I maintained the integrity of the store space by regular cleaning. I also organized and set up the displays of art in the gallery which played a crucial role in selling the artwork. I focused on community programs that were hosted by the gallery and run by Robert Porcello and me. Some of the community programs we offered were activities and workshops along with teaching classes such as art classes, drum circles, meditation circles, astrology classes, numerology classes and much more.

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  CCA Collection Agency

  • Norwell, MA.

  • Collection Specialist

    • Feb 2009 - Sep 2009
    • Norwell, MA.

    As a Collection Specialist, I worked in a fast paced Collections Call Center environment. I worked for clients in the U.S. Department of Education industry. My main responsibility was to get debtors to pay off their student loans by either paying off their balance in full or by going on one of our payment programs (Compromise, Rehabilitation Program, etc.). By succeeding in doing so I utilized my collection experience, great negotiation skills and excellent phone etiquette in obtaining a high collection resolution rate. I also utilized CCA Collection Agency’s computer system (Facs, Ed, Internet, Excel, Word, etc.) in order to set debtors up on our payment programs and in researching debtor’s information. At CCA Collection Agency, I contributed to a team effort to meet or exceed service, production and goals.

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  Blue Cross & Blue Shield of MA.

  • Quincy, MA.

  • Member Service Representative

    • Mar 2008 - Jan 2009
    • Quincy, MA.

    As a Member Service Representative, I worked in a performance orientated inbound call center environment. My main responsibilities were exceptional customer service, which includes educating members on Blue Cross & Blue Shield of Massachusetts health plans/policies, benefits, billing/claims and medical terminology. I also made several outbound calls to providers to schedule members for appointments or to discuss billing/claims. Through this experience I have gained a strong skill in problem solving. My main goal was to strive for “first call resolution.” I achieved this by investigating and resolving member inquiries through correspondence and computer research. I have also gained a high level of computer skills since my daily activities required the utilization of Blue Cross & Blue Shield of Massachusetts computer system. These systems included Mainframe, Microsoft Office, including Word, Excel, PowerPoint and Outlook, Blueserve, Bluetool/Worksite, Compass, Blueweb and Autocoder in order to look up diagnosis codes, procedure codes, HCPCS codes, Modifier codes, and other medical codes. I have also developed skills in word processing, databases, spreadsheets (data entry, editing, formatting, etc.), graphic and visuals, presentation and production software. At Blue Cross & Blue Shield of Massachusetts, I contributed to a team effort to meet or exceed service, production and quality goals, including identifying errors and implementing solutions with team members and leaders. I received four Member Praise Awards while working for Blue Cross & Blue Shield of Massachusetts.

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  Starbucks

  • East Milton, MA.

  • Barista

    • Sep 2007 - Mar 2008
    • East Milton, MA.

    As a “Barista”, my main responsibilities were customer service, sales, merchandising activities, and re-stocking as needed. Our overall objective was to provide Starbucks customers with an exceptional experience and to serve them with the best quality coffee.

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  Preston Marketing Concepts

  • Amherst, MA.

  • Sales and Marketing Representative

    • Nov 2005 - Aug 2007
    • Amherst, MA.

    As a Sales & Marketing Representative, my main responsibilities were customer service, sales, merchandising & promotional marketing activities. My responsibility required on site presentations to market new alcoholic beverages (Heineken Premium Light, Cielo Tequila, Intrigue Vodka, etc.) focusing on customer satisfaction and ultimately consumer purchase.