Experience

• 

  Waveguide Inc

  • United States
  • Telecommunications
  • 1 - 100 Employee

  • Project Manager

    • Feb 2019 - Present

  • Project Coordinator

    • May 2017 - Feb 2019

• 

  Unitil

  • United States
  • Utilities
  • 300 - 400 Employee

  • Credit Representative II

    • Jul 2013 - May 2017

    Transition customer letters from Credit to Communications Department as well as manage all testing for Credit and Customer Service/Billing. Responsible for development of process efficiencies to streamline work within enQuesta along with being a Subject Matter Expert that involved implementing the new system that was scheduled to go-live in FY 2017.

  • Credit Representative I

    • Dec 2011 - Jul 2013

    Responsible for timely implementation of Unitil’s credit and collections processes and procedures adhering to all regulatory policies. Daily communication with internal and external customers, regulators, and agencies which required the highest standard for conduct and professionalism. Principal accountabilities included specific time constraints with end results for measurable productivity where deadlines were always met above and beyond target. Systems used include HTE and Kubra LTM.

  • Credit Relations Representative

    • Apr 2011 - Dec 2011

    Entry level position from April to December which managed customer bills, payments and creating payment plans for customers. Achieved and accomplished entry level duties enabling cross training of other departments/areas which lead to internal promotions.

• 

  HR Concepts

  • Manchester, NH

  • Claims Administrator

    • Feb 2010 - Mar 2011
    • Manchester, NH

    Third party Company managing Health Spending Accounts for various companies. Responsible for managing claims for HSA, FSA, as well as any and all audits of accounts. Position was focused on Customer Service and was customer facing on a daily basis.