Experience

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  Omni Barton Creek Resort & Spa

  • Austin, Texas, United States

  • Senior Administrative Assistant Conference Services

    • Jul 2022 - Present
    • Austin, Texas, United States

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  Brentwood Christian School

  • Austin, Texas, United States

  • Administrative Assistant

    • Aug 2020 - Present
    • Austin, Texas, United States

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  Sunset Church of Christ

  • Lubbock, Texas Area

  • Graphic Design, Administrative Assistant

    • Apr 2016 - Jun 2020
    • Lubbock, Texas Area

    • Provided executive and 1300 members with project and administrative support; organized and coordinated heavy calendars, events, meetings and schedules• Led functions and daily operations while multi-tasking and providing administration utilizing Shelby Arena database • Gleaned data and developed compelling PowerPoint presentations, robust spreadsheets and time-sensitive correspondence• Achieved savings for costly staff-requested supplies by personally contacting source to secure a lower price; kept all areas of the office organized and supplies stocked• Earned kudos on annual performance reviews; recognized for exemplary internal customer service, teamwork, problem solving, organization and initiative/perseverance• Planned, organized and coordinated meetings, functions, missions trips, projects and special events; arranged for speakers, entertainment and catering; negotiated event discounts while flawlessly executing events on time• Successfully cultivated strong student relationships, increased class retention and boosted morale through a positive office culture and effective communication with staff and members while maintaining class rosters for over 400 students• Greeted visitors in person and over-the-phone; conducted tours and answered/referred inquiries to appropriate person or department

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  GPI

  • Lubbock, TX

  • Inside Sales Representative

    • Jan 2013 - Apr 2016
    • Lubbock, TX

    • Recognized for learning company’s computer system in record time; set-up and maintained innovative databases that helped maintain accurate records and prevented errors, processing required documentation • Performed above-and-beyond expected service, assisting numerous customers with their gasket and 0-ring orders while resolving delays, deliveries and returns via prioritizing and researching in a timely manner before they escalated, following up upon closure • Researched and traced customer issues and inquiries; uncovered and disseminated newfound information to the team• Updated and tracked customer information; interacted cross-functionally throughout the company, facilitating order resolutions and/or billing, shipping and accounting issues • Exercised multi-tasking abilities and attention to detail on assigned research projects, uncovering parts’ information, numbers and replacement parts for items on long backorder, filtering through 10-12 lines and an average of 4500 line items• Consistently raised the bar by exceeding performance expectations in customer service, billing, invoicing and A/R • Implemented new functions for the team that enhanced the ability to create and manage orders from intake to delivery• Managed oversight of client interaction; directed engagement with new client on-boarding and existing clients while leading projects and initiatives focused on improving productivity and simplifying/improving processes

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  Sturgis Regional Hospital

  • Sturgis, South Dakota, United States

  • Ward Clerk

    • Jul 2012 - Nov 2012
    • Sturgis, South Dakota, United States

    • Greeted and checked in new patients; created charts, coordinated special therapies, prepared rooms and outlined on-call schedules for physicians and RNs• Answered phones; referred calls to the appropriated department; improved department’s efficiency; maintained a sharp awareness of both the spoken and unspoken needs of patients, immediately responding to requests, concerns and/or inquiries (Moved back to TX when parent's health improved)

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  Paradigm Chiropractic

  • Lubbock, Texas, United States

  • Front Desk Receptionist

    • Sep 2010 - May 2012
    • Lubbock, Texas, United States

    • Managed and oversaw daily operations–coordinated and booked appointments; set-up spinal decompression therapy equipment and educated clients on how they worked• Planned, coordinated and executed bi-monthly promotional dinners for prospective clients; coordinated catering, flyers and invitations; registered guests and ensured marketing collateral was distributed to attendees• Cultivated new patients through referrals as well as conducted cold calls to like businesses asking for referral business based upon demographics and specialties• Took in payments and posted; assisted clients in submitting insurance claims for repayments • Monitored computer software and updates; ordered office supplies and assisted chiropractor on special projects• Reviewed technical documentation and maintained accurate files, updating progress and information • Consistently reduced office overhead costs, improved workflow, increased office efficiency and maximized efforts

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  Epperson Dental

  • Lubbock, TX

  • Front Desk Receptionist

    • Aug 2009 - Jul 2010
    • Lubbock, TX

    • Coordinated appointment schedules for Dentists and Dental Hygienists, ensuring schedules were full each day• Oversaw billing, A/R and statement preparation; posted payments, answered phones and assisted patients in everyway possible• Presented and maintained a positive practice image; improved efficiency, and designed and created new ways to effectively assist patients as well as resolved concerns using tact and good judgment

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  Texas Tech University

  • Lubbock, Texas, United States

  • Coordinator

    • Oct 2006 - May 2009
    • Lubbock, Texas, United States

    • Received and monitored a grant for people 50 and over in the community; worked with Board of Directors planning classes, field trips and membership organization events• Collaborated with board members on developing program’s budget, annual curriculum and travel expenditures • Added value to each event by creating processes that eased the hurdle of staying within budget constraints and timelines• Acted as go-to person for all support-related issues; maintained vendor relationships on behalf of TTU, forming strategic partnerships, driving attendance, minimizing costs and enhancing experience for the participants• Ensured program materials were delivered and received in a timely manner• Increased and drove commitments, exceeding goals as well as cut spending by renegotiating contracts and creating new ways to cut corners all the while executing seamless events

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  Sunset International Bible Institute (SIBI)

  • Lubbock, Texas, United States

  • Administrative Assistant

    • Jan 2001 - Oct 2006
    • Lubbock, Texas, United States

    Assisted the Director of AdvancementCreated and printed brochures, programs, appeal letters, and magazine graphics for the InstituteMade travel arrangements and meeting facility arrangements for Board of DirectorsGraphic Design and photography projects for the Institute including advertising

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  Keffeler Photo

  • Sturgis, South Dakota, United States

  • Office Manager

    • Jun 1990 - Jul 2000
    • Sturgis, South Dakota, United States

    • New business start up and acquisition of existing business• Hired, supervised & trained new employees• Payroll• Accounts payable & Accounts receivable• Created all advertising and promotional materials for the businesses• Printed photos for customers• Created floral arrangements & deliveries• Integrated new digital photo imaging system into existing business• Photo restoration and retouching

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  MINNESOTA FARM BUREAU FEDERATION

  • St. Paul MN

  • Coordinator Special Programs

    • Apr 1982 - May 1990
    • St. Paul MN

    • Recruited and coordinated activities of the state Women’s and Young Farmer programs.• Initiated programs for farm safety, agriculture in the classroom, and citizenship seminars with promotion of said programs throughout the state, including volunteer recruitment, training, budgetary development, and program administration.• Assisted 10 county Farm Bureaus in developing and implementing programs for volunteers• Coached farmers in their endeavor to increase personal income and leadership capabilities and farm safety• Served as a liaison between the state Farm Bureau Board of Directors and the county Boards of Directors