Experience

• 

  Hive Revenue Mastery

  • Recovery Specialist

    • Jun 2016 - Feb 2017

    Advocates for various medical providers by ensuring consistency of service for both the medical providers and their patients. Provide problem solving and resolution to reduce accounts receivable delinquency and mitigate loss through effective claims processing and patient communication, with a working knowledge of multiple management systems.•Acts as a liaison between medical providers and insurance providers to expedite claims processing.•Resolves patients’ billing questions and issues while verifying accuracy of patients’ balances.•Identifies account risks, potential billing problems, disputes and patient concerns.•Works with insurance follow-up to verify accuracy of claim data, correct errors and have insurance claims resubmitted for proper processing and payment payment.•Works with insurance verification to insure that worker’s compensations claims are processed correctly for payment.•Works with charge posting to insure patients’ payments are posted correctly.•Provides payment solutions for patients’ to resolve outstanding balances.•Updates patients’ information to insure the correct insurance has been filed, guarantor information is correct, and contact information is valid.

• 

  GE Capital

  • Collections / Account Resolution Specialist

    • Oct 2008 - May 2016

    Financial Services Division of global company GE that provides financing services for office imaging equipment.Managed a multi-million dollar portfolio. Provided problem analysis and resolution to reduce accounts receivable delinquency and mitigate loss through customer retention.•Resolved customer billing issues and needs.•Eliminated accounts aged 180+ days through successful problem resolution.•Reduced accounts aged 90 – 179 days to less than $200K through successful problem resolution and collection negotiation.•For three years, consistently met or exceeded collection goals for accounts aged 30 – 89 days.

  • Collections Specialist

    • Oct 2008 - May 2016

    Managed a multi-million dollar portfolio. Provided problem analysis and resolution to reduce accounts receivable delinquency and mitigate loss through customer retention.•Resolved customer billing issues and needs.•Identified account risks, potential credit problems, disputes and customer issues•Corrected errors, including misapplied payments and over payments•Kept detailed documentation on status of accounts: including conversations, emails and other communications•Consistently followed up with clients via phone, email, and conventional mail methods to maximize collection results •Eliminated accounts aged 180+ days through successful problem resolution.•Reduced accounts aged 90 – 179 days to less than $200K through successful problem resolution and collection negotiation.•For three years, consistently met or exceeded collection goals for accounts aged 30 – 89 days.

• 

  Convergys

  • Macon, Georgia Area

  • Customer Support

    • Aug 2013 - 2014
    • Macon, Georgia Area

    Customer Management Company focused on helping companies enhance the value of their customer relationships and deliver consistent customer experiences across all channels.Receives inbound calls of a troubleshooting and billing nature, providing exceptional support for wireless business customer base.•Independently resolves customer complaints, concerns and inquires with regard to their wireless services•Provides accurate information and support in an efficient manner while focusing on delivering world class service and resolution to every customer•Makes offers to upsell on each call based on customers’ specific needs.•Offers alternative solutions, where appropriate, with the objective of retaining customers’ business•Strives to resolve customer issues with one call resolution.•Makes financial decisions to protect and collect revenues.•Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.

• 

  Medical Center of Central

  • Medical Receptionist

    • Jan 2001 - Jan 2008

    A 637-bed, full-service, acute care hospital serving residents of central and south Georgia; the second largest hospital in the state.Transcribed written physicians’ orders into computer system to be carried out bty nursing and pharmacy staff. Worked directly with patient registration to facilitate efficient patient admissions.•Recognized for excellence in customer service.•Trained cross-functionally to perform in intensive care, pediatric, and general medical environments.•Recognized for excellence in support and training and development of new hires.

  • Bed Placement Coordinator

    • Sep 1999 - Jan 2001

    A 637-bed, full-service, acute care hospital serving residents of central and south Georgia; the second largest hospital in the state.Worked with outside hospitals, doctors’ offices, and hospital staff to facilitate patience admissions based on medical diagnosis and bed availability.•Received certification as a Certified Patient Account Specialist.•Mastered medical terminology.•Recognized for excellence in customer service.

• 

  LaQuinta Inns & Suites

  • Macon, Georgia Area

  • Front Desk Service Representative / Night Auditor

    • Oct 2004 - Jan 2007
    • Macon, Georgia Area

    Macon location of LQ Management LLC; one of the largest operators of limited-service hotels in the United States, with over 80,000 rooms. Booked reservations for individuals and groups. Addressed and resolved customer satisfaction issues, facilitated check-in and check-out of guests. Processed daily, weekly, and monthly revenue reports.•Awarded for excellence in customer service.•Built and maintained great rapport with local businesses to build business and retain customers.

• 

  IKON Office Solutions

  • Macon, Georgia Area

  • Senior Collector / Problem Resolution Specialist

    • Mar 2003 - May 2006
    • Macon, Georgia Area

    A captive leasing company financing equipment leases for IKON Office Solutions. Company was acquired by GE Capital in 2004Managed a multi-million dollar portfolio. Provided problem analysis and resolution to reduce accounts receivable delinquency and mitigate loss. Worked directly with sales force to identify customers’ needs and sales opportunities.•Eliminated accounts aged 270+ days through successful problem identification and resolution.•Reduced delinquency of accounts aged 180-269 days to less than $100K through successful problem resolution and collections negotiation.•Reduced delinquency of accounts aged 90 – 179 days to less than $100K.•Met and exceeded collection goals for accounts aged 30 – 89 days consistently for two years.