Experience

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  Delta Mobrey Ltd

  • Camberley, England, United Kingdom

  • Credit Controller

    • Aug 2023 - Present
    • Camberley, England, United Kingdom

    Ensure timely payments are received from all debtors, answer and solve all accounts queries, liaise with the sales teams on PROFORMA accounts status and provide regular aged debt report analysis to the Head of Finance.Key Responsibilities Debt recovery Management Data ManagementCredit Management Resolve account queriesCross-departmental communication

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  Toptracer

  • Chertsey, England, United Kingdom

  • Account Manager

    • Mar 2020 - Jun 2023
    • Chertsey, England, United Kingdom

    Responsible for delivering revenue results, build and foster relationship with key partners, manage the end-to-end cycle and attend conferences and events to grow the Toptracer Range business. Key Responsibilities Responsible for retention and growth of existing business Attend and organise networking events to develop and grow the Toptracer CommunityCreate best practice examples and develop business plans using Data Analytics Reporting figuresCollate success stories, feedback, cases studies from existing venues to utilise in future sales opportunitiesCommunicate monthly via phone and organised site visitsAssist with technical support and debt collection Key achievements Customers saw an increase in revenue when advised to change their business model, run events or to be more present on social media. Created and shared best practice documents in both English and French providing great detail and support to the accounts

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  adidas Golf

  • Basingstoke

  • Credit Controller

    • Oct 2017 - Feb 2020
    • Basingstoke

    Maximise cash collections and reduce the DSO by working closely with the SSE and Sales teams to ensure the full communication of customer issues and that orders blocked for credit reasons are released at the earliest opportunity.Key Responsibilities Responsible for up to 250 accounts across France, Luxembourg, Belgium and the NetherlandsResponsible for maximising cash collections and ensuring bad debt levels are at their lowest Evaluate, control credit limits and monitor payment historyImplement and monitor payment plans when necessaryResponsible for the Master Data Maintenance and for opening new accounts Carry out business operations in compliance with standard policies and regulations for adidas Golf, adidas Global and adidas France Responsible for starting legal proceedings and for writing off unrecoverable debtsKey achievements Collected 3, 8€ million in 2019; 2019 provision was down 80% and AR balance down 45% vs. 2018Lead the implementation of direct debit payment method for adidas France

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  TaylorMade-adidas Golf Company

  • United States
  • Sporting Goods Manufacturing
  • 700 & Above Employee

  • Credit controller at TaylorMade-adidas Golf

    • Jul 2015 - Oct 2017

    Responsible for up to 250 accounts across France, Luxembourg, Belgium and the NetherlandsResponsible for maximising cash collections and ensuring bad debt levels are at their lowest Evaluate, control credit limits and monitor payment historyImplement and monitor payment plans when necessaryResponsible for the Master Data Maintenance and for opening new accounts Carry out business operations in compliance with standard policies and regulations for adidas Golf, adidas Global and adidas France Responsible for starting legal proceedings and for writing off unrecoverable debts

  • Customer Services Representative

    • Sep 2011 - Jul 2015

    Deliver the best levels of Customer Service whilst supporting the commercial side of the business through recognising and converting sales opportunities Key Responsibilities Manage 200 French accounts including Key accounts (Decathlon) and Buying Groups (Bluegreen, Golfy, and Ugolf)Partner with multiple Area Sales Managers to develop and generate sales opportunities in order to meet yearly targetsOrder-book and forecast managementCross departmental communication to ensure on time and accurate deliveries

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  Air France Serrvices Limited

  • London Heathrow Airport

  • Customer Service Duty Manager

    • Aug 1996 - Jan 2009
    • London Heathrow Airport

    Joined as a Passenger Services Agent and was subsequently promoted to Senior Agent, Assistant Supervisor, Supervisor and Customer Services Duty Manager (CSDM)Key Responsibilities Manage and co-ordinate all aspects of operational activities across the businessEstablish relationships with Representatives of other airlinesMonitor performance and discussed points of improvement with service providersOrganise interviews and reviewed follow up development plans for existing employeesSubmit full ID application forms to the British Airport Authorities to allow security airport clearance for new and existing employeesConduct sickness reviews in accordance with the company’s Management of Absence proceduresUse the Time and Attendance Database to maintain accurate sickness and service records

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  Japan Airlines

  • London, United Kingdom

  • Air Hostess

    • Dec 1992 - Aug 1996
    • London, United Kingdom

    Achieved the Grade 3 level of the In-Flight Japanese Language Assessment ProgrammeReceived a commendation for excellent roster keeping