Experience

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  The Twenty Two

  • Head Bell-hop

    • Jan 2022 - Present

    Developing a new hotel with an all-day public restaurant and aprivate members' club, set within an Edwardian manor andopening on the historic Grosvenor Square in London's Mayfair,Spring 2022.

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  sbe Lifestyle Hospitality

  • St martin lane and sanderson

  • Doorman Ambassador

    • Oct 2016 - Aug 2020
    • St martin lane and sanderson

    To work within the parameters of the security manual and hotel security and safety procedures.Assist in ensuring that MHG, London is ‘demonstrating the licensing objectives’.To report for duty punctually with a smart appearance (at least 10 minutes before your contracted start time.) To carry out your duties as per instructions specific to the event.To record in written reports all details of all incidents and occurrences during the shift.To know the location of all firefighting equipment and be able to carry out effective evacuation procedures. To hold and be able to administer first aid.To patrol the public areas regularly, to support other door supervisors and bar managers, particularly on evenings when the hotel is ‘buzzing’.Assist DHK cars with booking and delivering a contract car service for guests post events To be impartial in reporting incidents, regardless of person or consequences involved so as to assist the Hotel to arrive at the correct decisions and in doing justice.Develop personal skills and capability through on-going training, as provided by the company or elsewhere.To keep confidential all security arrangements for the event and keep informed of any changes to those arrangements (e.g. in liaison with M&A Security etc).To maintain good order on the premises and to ensure the safety of the guests and staff at all times.To refuse access to anyone whose presence at the event might render the DPS or person in charge of the event subject to prosecution for any offence.To use tact and diplomacy as the first tool to resolve conflict, in the event that doesn’t work, only use the minimum amount of force as necessary for the intended purpose.Ability to understand and follow instructions and to express ideas effectively, both orally and in writing. Possession of good communication and social skills.Be physically fit and have the mental capacity for the role.Be smart, self confident and alert with a mature disposition.

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  Morgans Hotel Group

  • Doorman

    • Apr 2014 - Oct 2016

    Bell AttendantUnder the general guidance of the Bell Captain to perform all duties connected with arriving and in-house guest, ensure that all our regular and VIP guests receive high quality, personalized service and maintain our guest recognition program. Ensure that all guests are escorted to their rooms and deliver luggage and messages promptly. Act as “Ambassador” of the HotelDuties and responsibilities:Ensure that there is always a member of the bell team by the main entrance to open the door for guests.Greet arriving guests, open car doors and relieve their luggage.Escort the guests to their rooms, explaining the room facilities and sell the hotel’s F&B outlets and the SPA.Deliver messages, faxes, packages etc. for guests and to undertake any other requests in order to ensure their comfort.Transport departing guests’ luggage from the room to the lobby, then into a car or a taxi, ensuring that the guest has verified that all luggage has been accounted for.Ensure that luggage has been stored safely according to prescribed procedures.Deliver luggage to guest rooms as desired.Ensure that the luggage room is kept clean and tidy at all times.Sweep the steps and the pavement outside the main entrance on a regular basis.Run errands for guests as and when required.Hail taxis from the street for hotel guests.Be fully aware of what functions are going on in the hotel.Show rounds to be completed in a friendly and efficient manner and forward any possible sales leads to the sales department, and once in the room to demonstrate briefly the operation of the TV, DVD, minibar, telephone etc. and indicate fire instructions in the room.

  • Security Professional

    • Apr 2013 - Apr 2014

    Under the direction of the Regional Safety and Security Director and reporting to the Regional Security Supervisor, and operating within the limits of Morgans Hotel Group policies and procedures. To act as the Team leader on all matters concerning operational Safety and Security; to lead and inspire our team of officers and staff to achieve and comply with MHG and statutory policy and legislation requirements and support the Security and Safety function in the delivery of service excellence in the region Duties & Functions:To work within the parameters of the security manual, and the MHG, London security policy and procedures.To be part of a 24/7 rota, to share night duty responsibilities once per month with supervisors and other Team Leader.To prevent theft and damage to the property of our guests, staff and the Company.To respond and to take appropriate action in respect of any emergency situation.To assist the Police and other Government Authorities in relation to any investigation, ensuring compliance with legal requirements.Assist guests and staff to evacuate the building at times of emergency. Communicate any untoward incident to Security Supervisor/Director and/or Duty Manager, all activity during shift will be recorded in the daily occurrence book.Ensure all Visitors/Contractors sign in and out and are escorted appropriately.Be flexible; assist other departments with any requests unless otherwise engaged.Report all accidents and record them in the accident book.Record all incidents, both guest and staff, these must be entered in log and a separate report emailed to security supervisor/director and hotel manager, who, in turn will advise other relevant parties.Security Officers to assist with lost property procedures.Attend failed wake up calls, and security room requests/incidents from the Manager on Duty.Maintain a close working relationship with all departments; keep Manager on Duty informed of all relevant incidents and occurrences.

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  Self-employed

  • London, England, United Kingdom

  • Security Supervisor

    • May 2010 - Apr 2013
    • London, England, United Kingdom

    Security Door Supervisor for Multiple venues across London. Working in small and large venues by myself and in a team securing venues during events.Ensure the health and safety of the venue and personnel inside the venue. Maintain the license policies for the venue.Assist other security or member of staff if they are having issues with guest in the venue.Ensuring that a high level of customer service is maintained. Assisting staff if the bar is busy and low on staff to maintain a high customer service.Knowledge of fire evacuation procedures in case of fire alarms.First aid trained in case of accidents within the hotel to the guests.Maintain communication with managers/security supervisors and staff when necessary.

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  JD Sports

  • London, England, United Kingdom

  • Retail Salesperson

    • Jul 2005 - Nov 2007
    • London, England, United Kingdom

    Role Overview:Being part of the team you will be responsible for ensuring our customers receive the best possible service each time they visit your store. You will assist in maximising store profitability by exceeding your sales targets and utilising the in-store devices while contributing to a successful store team.Customer Service• Greet all customers in a warm, genuine and friendly manner.• Ensure that customers receive the best possible service every time that they enter the store.• Understand the process of the Customer Service measuring programme.Sales• Drive sales, ensuring that targets are achieved and where possible, exceeded.• Utilise the in-store devices, offering the customer the whole product range.• Provide alternatives and add on sales at every opportunity.Visual Merchandising• Assist in the maintenance of standards on the shop floor and for all displays and merchandise.• Keep stock, clean and presentable at all times.• Replenish stock levels when needed, making sure the full-size range is on the shop floor where possible.General• To deputise for other staff, work within departments, or carry out other duties as required.• Represent the company in the most professional manner at all times.• Conduct your work in a safe and responsible manner.Skills/Experience/Knowledge Needed• Good communication skills.• Confident and outgoing.• Effective selling skills.