Experience

• 

  TVH Parts Co.

  • Olathe, Kansas, United States

  • Financial Functional Analyst

    • Dec 2022 - Present
    • Olathe, Kansas, United States

• 

  SS&C Technologies

  • Kansas City, Missouri Area

  • Senior Application Analyst

    • Sep 1999 - Feb 2020
    • Kansas City, Missouri Area

    Managed and implemented online client portfolio applications both small and large scale in the financial services sector using multiple internal business platforms from kickoff through production launch.Assessed, planned and scheduled client application implementations using specific client requirements which allowed clients to access their online financial portfolio using custom B2B proprietary software.  Agile and waterfall methodology was conducted throughout all SDLC project phases in each implementation.Developed initial project requirements, site mock ups, user flow diagrams and design specifications as it related to the application implementations.Monitored client application development progress and backlog to meet deadlines, standards and cost targets.  Provided regular status updates, results and escalation to all business teams and upper management.  Collaborated with cross functional teams within the organization regarding on-going project goals, scope and timelines.  Coordinated daily sprint meetings with all interested groups internal and external.Built strong client relationships through communication and correspondence in respect to the clients open IT requests or identified bugs within the online client portal applications.Served as a stakeholder to be an escalation point for internal and external teams, supporting and handling client related issues for the client implementations.  Reviewed client contracts to adhere to regulatory and compliance guidelines.Consulted and advised financial clients on best practices in their client portals, new or existing, to gain efficiencies within their internal process.  Identified, reported and addressed client application related issues/bugs with cross functional teams, while recommending changes and upgrades to their client online financial portfolio applications. Completed first level testing in both new and existing client portals as it related to identified application issues/bugs.

• 

  Black & Veatch

  • Overland Park, KS

  • Help Desk Manager

    • Jun 1996 - Sep 1999
    • Overland Park, KS

    Entered B&V as a Help Desk associate and worked my way up to Help Desk manager.