Experience

• 

  Rocket Financial Inc

  • Toronto, Ontario, Canada

  • HR Ops & Partnership Manager

    • Aug 2021 - Present
    • Toronto, Ontario, Canada

    - Lead global employee engagement initiatives resulting in increased engagement and retention rates- Implement performance management systems to track and evaluate employee contributions- Spearhead recruitment efforts, successfully filling key positions within the company- Manage complex employee relations issues, demonstrating strong conflict resolution skills- Align HR strategies with business goals, contributing to overall growth- Sourced and implemented new HRIS software for global employees - Manage payroll processing for over 50 employeesACHIEVEMENTS INCLUDE:- Role expanded to include partnership management in 2024- Successfully interviewed and onboarded over 50 globally based employees and independent contractors, enhancing team diversity and skill sets- Developed and implemented a comprehensive 'buddy' system for new hires, improving onboarding satisfaction- Led the transition from paper to electronic employee records across global offices, reducing administrative timeRocket Financial delivers technology-led products and services that directly innovate within the payments and banking markets. Our capability stack enables rapid deployment of innovative fintech solutions by our clients.Bringing together deep payments and technology experience from startups, industry disruptors, and global financial institutions, we deliver both core technology (called KOR) and best-in-class consumer and business financial solutions.

• 

  TRCC - Total Rehabilitation and Chiropractic Centre Thornhill

  • Thornhill, ON

  • Operations Consultant

    • 2018 - 2020
    • Thornhill, ON

    - Hired, supervised and developed team of 5 administrative staff and practitioners- Identified efficiencies and areas of operational improvement that significantly impacted the practice profitability- Sourced and secured contractors including phone, internet and software programs for the launch of the new clinic- Established and implemented new online interactive booking system for clients- Developed and implemented online client charting and payroll system for staffACHIEVEMENTS INCLUDE:- Coordinated the grand opening of the TRCC Richmond Hill location, resulting in an exponential ramp up client intake volume within the first 3 months- Sourced gift cards system and established policies and procedures for sales/operations of gift cardsTRCC's philosophy is to offer client-centered, integrated and evidence-based physical therapy services to positively enhance the quality of our patient’s lives.TRCC is dedicated to offering the best patient-centered care in the area. With a state-of-the-art facility, staffed by the top therapists in their fields, we help our patients become functionally better than they were before their injury. Our hands-on active approach, combined with our dedicated focus on each individual patient will have you functioning optimally!

• 

  Heads Up Mind Gym

  • Toronto, Ontario, Canada

  • Director Of Operations

    • 2014 - 2018
    • Toronto, Ontario, Canada

    - Supervised and developed team of 8- Managed all bookkeeping/payroll services- HR lead and IT management- Secured and set-up physical space for launch and coordinated all contractors including and software programs- Established policies and procedures for daily operations- Implemented online booking/scheduling for clients and staff- Directed website design and ongoing editsACHIEVEMENTS INCLUDE:- Grand Opening of Heads Up Mind Gym- Development of the sports vision training travel kit- Established and monitored remote online training for clientsHeads Up Mind Gym is a highly specialized and scientifically proven sports vision training centre for athletes and high level performers, including corporate executives and tactical forces. It has been designed to strengthen and develop the overall relationship between the eyes, the brain and the body, to enhance performance outcomes. This is done by strengthening the visual, cognitive and motor skills essential to high level performance. We feature cutting edge technology and are one of the largest and most extensive sports vision training programs in Canada.

• 

  Thornhill Medical Centre

  • Greater Toronto Area, Canada

  • Office Manager

    • 2011 - 2014
    • Greater Toronto Area, Canada

    Where the focus of our family physicians and support staff is providing the very best in comprehensive primary care for you and your entire family.

• 

  Extreme Reach

  • Toronto, Ontario, Canada

  • Client Services Manager

    • Nov 1994 - Sep 1998
    • Toronto, Ontario, Canada

    Extreme Reach is the global leader in creative logistics powering brands and agencies everywhere with an all-in-one platform for the activation of omnichannel campaigns.We move creative at the speed of media, delivering unparalleled control, visibility, and insight