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Concepción Torrez Martínez

Supervisor de tienda at Claro Nicaragua
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Concepción Torrez Martínez is a seasoned marketing professional with 7 years of experience in Nicaragua, skilled in Microsoft Office, social media, and marketing, holding a degree in Marketing from Universidad Centroamericana.
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Location
Managua, Managua, Nicaragua, NI
Skills
  • Marketing
  • Microsoft Office
  • Medios Sociales
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Bio

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Concepción Torrez Martínez is a seasoned marketing expert with a strong background in leadership and customer-centricity. As Supervisor of Store at Claro Nicaragua, she successfully directed and developed teams to execute plans, ensuring KPI compliance and process optimization. Prior to that, she held roles at Claro Nicaragua, including Executive BackOffice and Sales and Customer Service, where she excelled in sales, customer experience, and complaint resolution. Concepción also gained experience in library management at Biblioteca José Coronel Urtecho UCA, where she supported operations and user services. She holds a degree in Marketing from Universidad Centroamericana, Managua.

Experience

  • Claro Nicaragua
    • Nicaragua
    • Telecommunications
    • 700 & Above Employee
    • Supervisor de tienda
      • Jun 2021 - Present

      Dirigir y desarrollar al personal a cargo en la sucursal para lograr una adecuada ejecución de planes de acción establecidos, garantizando el cumplimiento de los KPIs acorde a directrices de la Gerencia Centros de Atención al Cliente y desarrollando actividades de revisión, monitoreo y validación de procesos y procedimientos de todos los aspectos operativos, administrativos y de seguimiento de la sucursal.

    • Ejecutivo BackOffice
      • May 2019 - May 2021

      Gestión de reclamos a áreas correspondientes. Resoluciones de reclamos. Garantizar correcto flujo de procesos internos con los ejecutivos de primera línea.

    • Ejecutivo de ventas y atención al cliente.
      • Mar 2017 - Apr 2019

      Cumplimiento KPIs ventas, experiencia y retención de clientes. Asesoramiento al cliente. Atención de reclamos.

  • Bibliioteca José Coronel Urtecho UCA
    • Managua
    • Pasante: Personal de apoyo
      • Jan 2015 - Jul 2017
      • Managua

      Guiar a los usuarios a manejar el sistema Dewey. Brindar atención a los usuarios en recepción y sala de video.Clasificar y ordenar documentos con el sistema Dewey.Soporte a la operación bibliotecaria y atención al usuario.

Education

  • 2013 - 2017
    Universidad Centroamericana, Managua

Suggested Services

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Industry Focus. “Telecommunications”

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