Experience

• 

  Tops

  • United States
  • Software Development
  • 1 - 100 Employee

  • Project Manager (Remote)

    • Jan 2016 - Present

    Manage production and release of over 100 versions of the tops Software products.Coordinate requirements with project partnersTechnical Writing: release notes and documentation.Coordinate/supervise Alpha and Beta testing.Coordinate training of new features and bug fixes with support and training teams.Version control for minimum hardware requirements and compatibility directives. Coordinate and conduct updates to over 1,000 servers worldwide via SQL.Develop Partner Integration and Approval Process and manage integration requests.

  • Director of Special Projects (Remote)

    • Jun 2008 - Present

    Create and maintain PACE Continuing Certification program.PCI mitigation.Financial Irregularity Investigator and Liaison.HIPAA Compliance.EHR Compliance.Certified Legal Assistant - Paralegal research for in-house counsel.

  • West Coast Techincal Support (Remote)

    • Jun 2008 - Dec 2016

    Customer support to over 1,000 orthodontic software users, managed schedule and productivity while working remotely.Diagnosed and resolved problems with office networks and serversCollaborated with team members for yearly user meetings to communicate needs of clientsWorked with software developers and training teams to improve the day-to-day use of topsOrthoAttended trade shows, demoed software, and passed leads to Sales

  • Certified Instructor

    • Feb 2005 - Jun 2008