Experience

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  Henry Ford Allegiance Health

  • Jackson, Michigan, United States

  • Clinical Quality Facilitator-HMS Sepsis

    • May 2022 - Present
    • Jackson, Michigan, United States
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  Henry Ford Allegiance Health

  • Jackson, Michigan

  • Clinical Quality Facilitator II-Anesthesia

    • Oct 2019 - Mar 2020
    • Jackson, Michigan
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  Pomphrey Consulting

  • Staunton, Virginia

  • Consultant

    • 2019 - Mar 2020
    • Staunton, Virginia

    Trains and mentors new trauma program managers on trauma processes and procedures to drive efficiency and effectiveness. Ensures consultants are prepared to work to improve compliance with trauma site survey requirements. • Teaches consultants online using Adobe Connect.

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  AMN Healthcare Staffing Agency

  • Sacramento, California Area

  • Consulting Trauma PI Nurse, Kaiser Permanente South Sacramento

    • 2018 - 2019
    • Sacramento, California Area

    Evaluated trauma processes and procedures and recommended process improvements to create consistent, streamlined operations. Conducted extensive chart analysis and implemented uniform structure for review protocols in preparation for American College of Surgeons survey. • Developed clear, consist...

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  McLaren Greater Lansing

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Stroke & Trauma Program Manager/EMS Coordinator

    • 2013 - 2018

    Selected to manage both the Stroke and Trauma programs for a 250-bed community hospital while also coordinating services and training with EMS personnel. Supervised Trauma Registrar and Stroke Coordinator. • Built the Trauma program from the ground up adhering to American College of Surgeons and Level III trauma center requirements; successful in-state survey in July 2018.• Spearheaded processes to earn first and subsequent Primary Stroke Center certification by the Joint Commission; maintained stroke registry in Get With the Guidelines for Stroke.• Boosted Stroke program operations and efficiency in accordance with American Heart Association/American Stroke Association standards and practices. Played an integral role in achieving AHA/ASA Silver Plus Award twice for stroke program.• Partnered with Director of Business Development to collaborate on creation of comprehensive neuroscience program including neuro-intervention and neurosurgery specialties; collaborated with Business Developer to determine market share, return on investment, and budget for new service line.• Compiled detailed report outlining requirements to shift from a Level III to Level II Trauma Center and from a Primary Stroke to Comprehensive Stroke Center.• Completed gap analyses and SWOT analyses; methodically determined current performance levels of programs and how to achieve established goals and objectives.• Collaborated with McLaren Health Care Neuroscience Institute leadership team to develop a telestroke program for eight subsidiaries, including creating corporate protocols and dashboard.• Cultivated strong EMS relationships and developed educational programs to enhance stroke and trauma knowledge for providers to drive patient care; resulted in increase of more than 1,000 EMS patient visits to ED.

  • Stroke & Trauma Program Manager/EMS Coordinator

    • 2013 - 2018

    • Developed processes and procedures for entering data into TraumaBase trauma registry and creating tracking system for trauma patients based on ICD-10 and other injury codes.• Initiated Injury Prevention activities such as a Matter of Balance trainer and Stop the Bleed campaign. Successfully engaged a large school district in the area to provide onsite training for Stop the Bleed to teachers and students.• Contributed to clinical design ideas for a new hospital affiliated with Michigan State University; focused on the development of a neuroscience service line including medical and surgical conditions and injuries.

  • Clinical Nursing Supervisor

    • 2009 - 2013

    Served as liaison for Administration during off hours interpreting policies and procedures for staff, patients, and visitors as well as handling any issues that may arise. Approved all staffing and patient bed assignments to maintain adequate coverage and provide continuity of care. • Entered approximately 3 years’ worth of data into the Stroke Registry in preparation for Primary Stroke Center Verification process.• Created and implemented formal reporting process to improve communication and efficiency when handing off operations to administrative and leadership teams.• Scheduled after-hours surgical procedures, managed capacity issues, handled employee relations, coordinated patient transfers into and out of the hospital, and responded to emergency situations.• Oversaw effective use of resources, evaluated cost-effectiveness of delivery systems, and justified staffing patterns.

  • Clinical Quality Consultant

    • 2009 - 2013

    Recruited by Chief Medical Officer (CMO) to serve on Clinical Quality team for Core Measures and reimbursement for performance initiatives were being rolled out across healthcare organizations. Led Peer Review Committees for Orthopedics, Cardiology, and Psychiatry departments. • Tracked quality indicators to evaluate compliance with quality measures including all aspects of medication administration and adverse events.• Consulted with physician leaders to address non-compliance issues and implement process improvements and corrective actions.• Facilitated process improvement discussions and managed project initiatives following PDCA cycle.• Assisted assigned departments in maintaining compliance with Joint Commission, CMS, and State survey requirements as Continuous Survey Readiness expert for Healthcare Facilities Accreditation Program (HFAP).• Led root cause analysis for sentinel events to quickly and efficiently address problems and institute corrective actions to prevent future occurrences.• Fielded all patient and family complaints providing timely response and developing appropriate resolutions; leveraged feedback to identify opportunities for improvement.

  • Case Manager

    • 1999 - 2009

    Conducted discharge planning, utilization review (UR), and case management for diverse patient caseloads. Utilized InterQual criteria to determine appropriate level of care for patients and arrange placements, support services, supplies, durable medical equipment (DME), and other resources for patients to promote recovery and reduce hospital readmissions. • Collaborated with physicians to gather required documentation to validate need for inpatient care, outpatient care, rehabilitation, or other level of service.• Partnered with DME companies, Visiting Nurse Associations, rehabilitation facilities, and other providers to secure necessary placement and resources for patient care upon hospital discharge.

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  Summa Health System

  • Akron, Ohio

  • RN, Renal Transplant Unit (Per Diem)

    • 1998 - 1999
    • Akron, Ohio
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  Physician Health Plan Inc

  • Lansing, Michigan

  • Team Leader, Medical Services

    • 1997 - 1998
    • Lansing, Michigan
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  Amicare Home Health Care

  • Okemos, Michigan

  • RN, Infusion Specialist

    • 1994 - 1997
    • Okemos, Michigan
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  Ingham Medical Center

  • Lansing, Michigan

  • Staff Nurse, Cardiovascular/Thoracic

    • 1987 - 1997
    • Lansing, Michigan
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  Owosso Memorial Healthcare

  • Owosso, Michigan

  • RN, Surgical Unit

    • 1986 - 1987
    • Owosso, Michigan