Experience

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  INDOCHINO

  • Vancouver, British Columbia, Canada

  • Customer Experience Coordinator

    • Dec 2016 - Apr 2022
    • Vancouver, British Columbia, Canada

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  Indochino

  • Vancouver, Canada Area

  • BCIT Assignment

    • 2015 - 2016
    • Vancouver, Canada Area

    • Began a reference guide for their Admin System, previously no documentation• User guide will help increase productivity if employed• Highlighted need for documentation within their company

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  Clearly

  • Vancouver, Canada Area

  • Customer Service Agent

    • 2012 - 2013
    • Vancouver, Canada Area

    • Directed customers through the website and explained eye wear choices• Received Gold and Platinum performance reviews regularly • Educated and empowered customers to place orders themselves• Asked probing questions with no face to face interaction to ascertain a customer’s needs• Able to communicate and resolve customer queries and complaints effectively through email and over the phone • Exposed to E-commerce and the needs of the E-commerce customer

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  Sears Canada

  • Vancouver, Canada Area and Prince George Area

  • Retail Sales Associate

    • 2000 - 2009
    • Vancouver, Canada Area and Prince George Area

    • Implemented a stockroom and rain cheque system that increased productivity and customer satisfaction• Interim Sales Team Lead • Recognized frequently for exceptional customer service• Asked probing questions to ascertain customer’s needs and wants• Able to satisfy multiple customer needs at one time

• 

  Eaton's

  • Vancouver, Canada Area

  • Sales Associate

    • 1998 - 1999
    • Vancouver, Canada Area

    • Recognized frequently for exceptional customer service, received the Gold Badge for outstanding customer service after 6 months of employment• Educated customers regarding their undergarment needs• Asked probing questions to find the most suitable item for the customer• Able to manage multiple customers with different needs

• 

  Amrak Water Group

  • Vancouver, Canada Area

  • Office Manager

    • 1998 - 1998
    • Vancouver, Canada Area

    • Managed inventory for a small water filtration company• Managed appointments for the service department• Implemented a system for customer follow up appointments