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Colleen Dawson is a seasoned human resources professional with 20+ years of experience in recruitment, talent management, and customer service. She has worked in various roles, including Human Resources Specialist, Placement Coordinator/Area Specialist, and Wellness Director, and has expertise in employment processes, recruitment strategies, and employee relations. Colleen holds a Bachelor of Arts degree from Arizona State University and an Associate of Arts degree from Mesa Community College.

Experience

    • Zumba Fitness Instructor
      • Apr 2013 - Present
      • Franklin, TN

  • Williamson County Parks and Recreation
    • Longview Recreation Center in Spring Hill TN
    • Zumba Fitness Instructor
      • Apr 2013 - Present
      • Longview Recreation Center in Spring Hill TN

  • Franklin YMCA
    • Franklin, TN
    • Member Services and Zumba Fitness Instructor
      • Mar 2013 - Present
      • Franklin, TN

      Member Services and Zumba Fitness Instructor

    • Wellness Director
      • May 2020 - Nov 2023
      • Franklin TN

    • Human Resources Specialist
      • May 2006 - Apr 2011

      Manage all employment-related processes from creating job descriptions, to writing and placing ads for current positions, to initiating recruitment efforts, such as job fairs, to the final hiring process of new employeesCoordinate placement of Temporary and Temporary to Permanent candidates with appropriate clients meeting employment deadlines given by said clientsDevelop and implement various recruitment strategies for all level positions by reviewing incoming resumes, pre-screening possible candidates, and scheduling and conducting interviews on a daily basisCompile new hire paperwork and administer drug screeningsServe as a first point of contact for employees by answering their human resources questions as well as counseling employees on job performance issuesRecord information and maintain employee files both in Adapt as well as paper filesCompile weekly and monthly reports and statistical data for managementMaintain communication with clients on a day to day basis to build and retain positive relationships for continued businessAccountable for weekly visits to current clients to ensure continued success Responsible for sales visits to possible future clients to try to encourage future business Involved in training of new employees in the interviewing/recruiting process

    • Front Desk Agent
      • Aug 2005 - May 2006

      Responsible for maintaining Opryland's image be responding to guests in a prompt, cheerful, courteous and enthusiastic manner* Efficiently registered hotel guests into proper room assignments of over 15 different room types and effectively checked them out as well by providing them with an accurate account balance at time of departure* Gave immediate and individual attention to guest problems while beingable to provide a resolution to the situation* Continually maintained an even disposition in both calm and stressful situations thus providing excellent Customer Service* Participated in the shadow team for new employees as part of their peer, one on one training, while simultaneously maintaining a regular front desk agent positionWas invited to be a trainer and teach training classes for new hires

    • Placement Coordinator / Area Specialist
      • Jan 2001 - Aug 2005

      Coordinated placement for insurance companies needing housing for displaced individualsInvestigated options for placement utilizing newspaper publications and personal relationship development built with Realtors and Apartment ManagementNegotiate pricing and length of contract with outside sources, submit to insurance adjusters with monetary figures, provide thorough documentation for each account, and coordinate all paperwork for move-in of familiesProvided excellent customer service, acting as a key contact for families regarding problematic situationsInterviewed candidates for positions and forward suggestions to management for consideration along with assisting in the training of new hiresFamiliar with Microsoft Works and ACT Programs for vendors and clienteleTrained new placement coordinators in appropriately communicating with insurance adjusters, providing excellent Customer Service to displaced families, and locating proper temporary housing

    • Human Resources Assistant
      • Aug 1999 - Jan 2001

      Responsible for Recruitment, including, accepting, reviewing and tracking incoming applications for current available positionsCoordinated, prepared materials for, and presented new hire orientations to new employeesPresented Sexual Harassment training to employees per OSHA guidelines Scheduled interviews in coordination with management personnelAppointed potential employees for drug screenings and new hire orientationMaintained employee files in accordance to regulationsTracked and authorized employee vacation requestsInvolved in recruitment of potential employees through job fairs and school guest speaking engagements

    • Placement Coordinator / Area Specialist
      • Jul 1996 - Jul 1999

      Coordinated placement for insurance companies needing housing for displaced individualsInvestigated options for placement utilizing newspaper publications and personal relationship development built with Realtors and Apartment ManagementNegotiate pricing and length of contract with outside sources, submit to insurance adjusters with monetary figures, provide thorough documentation for each account, and coordinate all paperwork for move-in of familiesProvided excellent customer service, acting as a key contact for families regarding problematic situationsInterviewed candidates for positions and forward suggestions to management for consideration along with assisting in the training of new hiresFamiliar with Microsoft Works and ACT Programs for vendors and clienteleTrained new placement coordinators in appropriately communicating with insurance adjusters, providing excellent Customer Service to displaced families, and locating proper temporary housing

Education

  • 1984 - 1987
    Arizona State University
    Bachelor of Arts, Education
  • 1981 - 1984
    Mesa Community College
    Associate of Arts, Communication

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Human Resources”

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