Experience

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  Upway

  • New York, New York, United States

  • Lead Mechanic

    • Oct 2023 - Present
    • New York, New York, United States

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  Stoop Cyclery

  • Brooklyn, New York, United States

  • Owner

    • May 2020 - Present
    • Brooklyn, New York, United States

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  Specialized Bicycle Components

  • New York, New York, United States

  • Service Manager

    • Feb 2022 - Nov 2023
    • New York, New York, United States

    - Responsible for maximizing rider-facing operational performance by providing help desk resources and technical advice to all service staff; solving high level problems; disseminating technical bulletins and new techniques; and detecting and diagnosing shop problems in structural and social interfaces- Improved rider service quality results by continuously studying, evaluating, and re-designing the fixed processes of the department; informing, communicating, and achieving service metrics; monitoring and analyzing results of said metrics; and implementing changes accordingly- Lead service team in all bicycle and store service functions: new bike builds, walk-in repairs, and checked-in repairs, while exemplifying best practices for all service staff- Overseeing and assigning workload, both when present and not, to ensure efficient flow and achieving 24-hour turn around- Manage all aspects of repair workflow: intake, job prioritization, service part order management, timely completion and quality of all work, and rider communication- Assist with general store tasks including the following: opening/closing of store, resolving customer service/POS issues, participating in community/marketing events and ongoing staff meetings to improve department and company- Oversee and ensuring swift completion of all warranty issues and shop bikes- Maintain primary point of contact with Specialized warranty representative- Uphold all safety, cleanliness, and appropriate stocking of tools at workstations (service department and rider care)- Evaluate each employee's performance and is first point of contact when issues arise in service among riders, service employees, and the service/sales interface- Contribute to the larger Specialized R&D team by closing the feedback loop; providing insights from both the technician's perspective and remitting valuable critique and reaction from our riders

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  Brompton Bicycle

  • New York, New York, United States

  • Mechanic

    • Dec 2021 - Feb 2022
    • New York, New York, United States

    - Provide expert maintenance and diagnostic assessments- Respond to workshop enquiries received by phone or email- Accountable for hosting monthly maintenance events (virtual and in-store) as a key part of the store community events calendar- Promote the workshop services through Brompton social platforms to build customer engagement and advocacy- Complete all training required to specified deadline including relevant Brompton Academy modules- Provide support to the Sales team during quieter periods in the workshop- Support with recruitment and onboarding of Part-Time workshop mechanics- Support Store Manager to ensure effective workshop staff deployment, making suggestions according to changing trade patterns- Manage workshop calendar and bookings to ensure all workorders completed to the highest standard- Carry out workorders and “on the spot” repairs following brand guidelines, referencing data sheets, technical customer service team and Brompton Academy as appropriate- Raise timely fault reports with the customer service team to minimise customer wait time for warranty replacements- Maintain a workshop environment in line with company expectations including housekeeping and team grooming standards- Place replenishment orders of all workshop consumables ensuring stock levels are maintained- Highlight any workshop stock opportunities and risks to the Store Manager as appropriate- Support with planning and execution of monthly and year end stock counts within the workshop area- Follow all standard operating procedures to ensure accurate handling of stock and payment handling through the EPOS system

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  Bike Plant

  • Brooklyn, New York, United States

  • Mechanic

    • Jul 2021 - Nov 2021
    • Brooklyn, New York, United States

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  New York University

  • Manhattan, New York

  • StudentLink Representative

    • Feb 2018 - Jul 2021
    • Manhattan, New York

    - Organized and hosted presentations for new students- Played a key role in implementing student outreach programs that saw an 85% increase in StudentLink Center student satisfaction- Served as initial contact and a source of information to the general public, students, staff and faculty on policies, procedures and office activities and provide basic information for the StudentLink Center.- Respond to inquiries displaying a comprehensive knowledge of policies, procedures and office activities.- Assist with the prioritization of office activities and scheduled events.- Compose and correspond to the StudentLink Passport Photo email account.- Perform general word processing, spreadsheet, and data entry duties utilizing intermediate-level functions.

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  718 Cyclery

  • Brooklyn, New York

  • Sales Manager/Mechanic

    • Sep 2015 - Feb 2018
    • Brooklyn, New York

    - Hosted numerous multi-day tours and bike camping trips- Taught classes on bicycle maintenance to groups of 20+ people- Reorganized and managed inventory- Assessed bike issues and fixed them in a timely manner- Assess, identify, and adequately service bike issues through mechanical diagnostics- Developed database to consistently manage and organize incoming and current inventory- Build rapport with customers by asking leading questions and utilizing effective listening skills

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  AP Cafe

  • Brooklyn, New York

  • Manager

    • Jan 2015 - Sep 2015
    • Brooklyn, New York

    Fostered a productive and engaging work environment by implementing weekly outreach goals, promoting positive customer interactionRecruited and trained incoming staff on quality service, offering constructive, actionable feedbackEnforced strict cleaning and safety standards to consistently maintainan A rating according to NYC Health protocol

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  Brooklyn Fire Proof

  • 119 Ingraham Street

  • Stagehand

    • Aug 2014 - Jan 2015
    • 119 Ingraham Street

    Responsible for renting out grip and electric equipment to productions. Assisting on set as necessary. Open and close stages. Cleaning and restocking stages before and after each production. Ensured every production leaves having had a positive experience.

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  Single Palm Tree Productions

  • Production Consultant

    • Aug 2014 - Sep 2014

    Write, shoot, direct, produce, edit, and deliver the weekly web series, AMW Weeklies, Weekly Round Up. I also curate all third party content for the website.

  • Community Outreach Coo

    • Sep 2013 - Sep 2014

    Created and maintained social media presence across all major platforms.

  • Head Writer

    • Feb 2014 - Aug 2014

    Wrote the company blog, as well as maintained all my roles as Community Coordinator.

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  Transportation Alternatives

  • Site Captain

    • 2013 - 2014

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  Ajax Union

  • Brooklyn, New York

  • Social Media Analyst

    • Jan 2013 - Sep 2013
    • Brooklyn, New York

    I monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.

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  The Library

  • Wellington, New Zealand

  • Front of House Manager

    • Mar 2012 - Aug 2012
    • Wellington, New Zealand

    I was a bar tender and waiter who quickly became the front of house manager for this successful cocktail bar in New Zealand.- Focused heavily on customer satisfaction- Planned and hosted many private and public events on premise- Created weekly schedules for the staff of approximately 20 people- Ability to work in and lead a team- Good leadership/delegating abilities supervising waiters’ staff

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  Beach Babylon

  • Wellington, New Zealand

  • Waiter

    • Sep 2011 - Mar 2012
    • Wellington, New Zealand

    I waited tables at this lovely beachfront restaurant.- Memorized menus and daily specials- Customer service- Multi-tasking- Ability to work in teams

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  Columbia University

  • New York, Ny

  • Senior Resident Assistant

    • May 2011 - Aug 2011
    • New York, Ny

    - Trained and assisted incoming Resident Assistants- First Line of Communication in case of emergency- Led the Maintenence and TA Division within the IBC program

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  SUNY New Paltz

  • United States
  • Higher Education
  • 700 & Above Employee

  • Communications and Marketing Intern

    • Jan 2011 - May 2011

    - Wrote news releases and articles for school publications- Planned events for Communications and Marketing Department- Worked on the presidential selection event committee

  • Student Ambassador

    • Aug 2010 - May 2011

    - Gave tours through the New Paltz Campus- Interviewed incoming candidates- Assisted in training new recruits- Worked the Accepted Students Day and Open House events

  • Resident Assistant

    • Aug 2008 - May 2011

    - Assisted in keeping community connected and healthy- Maintained positive relationships with residents and staff members- Created growth building activities for students- Responsible for the well-being of my charges

  • Student

    • Aug 2007 - May 2011

    I have recently graduated SUNY New Paltz and am looking for jobs in the marketing/advertising and public relations fields

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  MALE CALL

  • President and Co-Founder

    • Apr 2009 - May 2011

    - Planned groups trips and concerts- Created an online Google-docs presentation for group promotion- Wrote news releases for the Oracle on behalf of MALE CALL- Created a very successful multi-media promotional campaign for MALE CALL

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  Columbia University

  • Resident Assistant

    • 2010 - Aug 2010

    - Directly responsible for the welfare of 8 highschool students, also helped manage 400+ others.- Facilitated trips throughout Manhattan and the surrounding Burroughs