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Cole Tanner
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Bio
Credentials
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ITIL v4 Foundation
AXELOS Global Best PracticeMar, 2024- Apr, 2026 -
Linux Essentials
Linux Professional Institute (LPI)Feb, 2024- Apr, 2026 -
Microsoft Certified: Azure Fundamentals
MicrosoftDec, 2023- Apr, 2026 -
Google IT Support
GoogleMar, 2023- Apr, 2026 -
CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification
CompTIAFeb, 2024- Apr, 2026 -
CompTIA Security+ ce Certification
CompTIAFeb, 2024- Apr, 2026 -
CompTIA IT Operations Specialist – CIOS Stackable Certification
CompTIAJan, 2024- Apr, 2026 -
CompTIA Network+ ce Certification
CompTIAJan, 2024- Apr, 2026 -
CompTIA A+ ce Certification
CompTIAJul, 2023- Apr, 2026
Experience
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Team Lead
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Mar 2024 - Present
* Directly develop and manage a team of technicians, responsible for 1200+ tickets.* Ensured professional growth and development by helping all technicians achieve industry-standard certifications from CompTIA.* Lead weekly team meetings to help identify improvement points, and to recognize accomplishments.* Manage >$200k in client procurement yearly (end user & server hardware).* Manage the full life-cycle of IT hardware and software purchases from quote to delivery. This includes data entry, monitoring, tracking, and communicating with the customer.* Procuring hardware for clients based on roles and applications, recommending upgrades to current systems, and designing upgrade plans for clients.* Maintain and improve existing IAM (Inventory and Asset Management) systems, ensuring maximum detail and accuracy of inventory.* Interact with Helpdesk and Tier 2 Technicians on projects and general ticket inquiries.* Develop and maintain comprehensive documentation for over 120 clients, that includes system architecture, configurations, processes, and troubleshooting guidelines.
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MDM Specialist
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Mar 2024 - Present
* Manage and maintain Intune, JAMF, Mosyle, and Verizon MDM environments according to client specifications.* Proactively monitored and resolved MDM-related issues, employing troubleshooting skills to minimize downtime and maintain service level agreements* Played a key role in client onboarding processes, conducting assessments and audits to identify MDM requirements and formulate tailored implementation plans.* Configured and deployed the necessary policies and restrictions via remote execution (bash scripting).
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Help Desk Technician
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Aug 2023 - Mar 2024
* Handled 50+ client issues daily over chat, email, phone, and on-site.* Frequently troubleshot common network issues such as DNS, DHCP lease & scope, VPN, and more* Provided remote end-user troubleshooting and desktop support to over 100+ businesses for issues on hardware/software, networks/VPN, and more.* Helped maintain and refresh client network infrastructure through installing/uninstalling various types of network equipment* Performed PC hardware upgrades, with components such as RAM, HDD/SSD/M.2, GPUs, CPUs* Investigated and resolved various types of system and network security threats, at system and server levels.* Worked with administrator panels in M365, Azure, G Suite, and Active Directory.* Assisted in the training and development of new hires in accordance with company policy and procedure.
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Tesla
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Austin, Texas, United States
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Workplace Associate
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Jun 2023 - Aug 2023
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Austin, Texas, United States
* Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.* Organized events and meetings to maximize capacity and keep event venues running smoothly.* Collaborated with various departments to complete assigned tasks.* Offered technical support and troubleshot issues to enhance office productivity
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Various Companies
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Austin, Texas, United States
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Customer Service Roles
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Jul 2018 - Jun 2023
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Austin, Texas, United States
* Worked customer service roles that helped develop soft-skills and a strong understanding of customer service and satisfaction.* Greeted guests and operated in client-facing roles focused on great service.* Contributed to team success by completing tasks quickly and efficiently* Helped customers complete purchases and join rewards programs* Developed knowledge of POS and Inventory systems
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Education
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2023 - 2025Western Governors University
Cybersecurity & Information Assurance, Information Technology -
2018 - 2022
Vista Ridge High School
High School Diploma, N/A -
Coursera
Information Technology
Suggested Services
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