Experience

• 

  Tradepending

  • Senior Customer Success Manager

• 

  TradePending

  • United States
  • Software Development
  • 100 - 200 Employee

  • Senior Customer Success Manager

    • Oct 2023 - Present

  • Customer Success Manager

    • Mar 2022 - Present

• 

  AutoAPR

  • Charlotte, North Carolina, United States

  • Client Success Specialist

    • Sep 2021 - Oct 2023
    • Charlotte, North Carolina, United States

    Responsible for maintaining ongoing business relationships with our dealers. Help retain our current clients all throughout the US and Canada. Proactively build and identify opportunity signals and generate expansion opportunities. Act as an escalation point-of-contact for relationship and product issues. Handle onboard training for new clients. Handle on-going training for current clients that may need it or have a change in personnel. Keep CRM up-to-date with companies, and contacts.

• 

  Covenant Transport Services

  • Professional Driver

    • Dec 2020 - Aug 2021

    Over the road driver who holds a Commercial Driver License in the state of North Carolina.

• 

  Hendrick MINI

  • Charlotte, North Carolina Area

  • Motoring Advisor

    • Jul 2013 - Oct 2020
    • Charlotte, North Carolina Area

    Market vehicle to reach a purchase commitment with client using trust and confidence. Maintain encouraging relationship with client and staff through entire purchase process. Represent brand and document experience via social media posts. Obtain positive online review (Google, Yelp.com, Cars.com, Facebook) promoting brand awareness and achieve repeat loyalty. 13 months as sales leader at current position with a growing social media presence on dealer pages. Create media content for the dealership. Take photos/videos, edit, write and post information via social media. Responsible for creative aspects while monitoring media pages advertising the MINI brand.

• 

  CU-TV The Nest

  • Marketing Director

    • Sep 2012 - May 2013

    Member of the Executive Board with this TV StationResponsible for finding and signing clients for commercial spots with our Station. Meet with client to plan what they envision for their final productSet up meeting for time and location of shooting to go over all aspects that are involved in the production process of commercial creation

  • Crew Member

    • Jan 2009 - May 2013

    Assisted with the use of cameras for live productions of news on a daily basis. Filmed for news bumps, Sports shows, Improv Shows, controlled Audio, Graphics, teleprompter, VTR, Directed, Tech Directed and Floor Directed numerous times Attended sports remotes with the Tricaster to record the event with the Sports Department. Controlled numerous cameras, helped with setup, teardown, and transportation of all equipmentPerformed on camera as the Weather Man for CU-TV The Nest in 2013

• 

  National Broadcasting Society

  • Member of National Broadcasting Society

    • Jan 2012 - May 2013

    Clarion University of Pennsylvania Chapter Student Member of National Broadcasting Society

• 

  WCUC F.M. The Clutch

  • Radio Disc Jockey

    • Jan 2012 - May 2013

    Responsible for content that is broadcasted on the radio and acquiring guests to join the radio showAudio Arts D75 Board trained Engineered Clarion University Men’s and Women’s Basketball games