Experience

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  Publicis Groupe Lausanne

  • Lausanne, Vaud, Suisse

  • Office Manager

    • Jan 2022 - Present
    • Lausanne, Vaud, Suisse

    - Meeting and events organization for the department, with international participants- Manage travel coordination for the team all around the world- Intermediary between management and external partners- Contact person to answer partner's queries and find solutions- Prepare all administrative documents of the department and communication to the team.- Assist the line manager with professional matters- Be responsible for welcoming visitors, guiding them, and answering their questions- Supervising the reception and the technical installations. Being the contact with all the suppliers (facility service, catering, couriers, private taxi...)providing internal support for all employees (IT materials, meetings organization, offices procedures, …)- Supervising the renovation from the office- Respect and manage office budget.

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  Ecole hôtelière de Lausanne

  • Lausanne, Vaud, Suisse

  • Service Desk Officer

    • Aug 2020 - Dec 2021
    • Lausanne, Vaud, Suisse

    - Handling students Visas, B permits and AAS requests- Following-up with the enrollment module completion- Preparing the new academic year (September and February)- Determining who can best provide information needed by thestudent, providing basic and initial assistance with questions- Receiving and handling requests for various services- Handling sensitive information in a confidential manner- Drafting procedures of the Visa/AAS and B permits applications

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  Pegasus Automotive Group SA

  • Nyon, Canton de Vaud, Suisse

  • Marketing Executive

    • Jan 2018 - Jan 2020
    • Nyon, Canton de Vaud, Suisse

    Working as a Marketing Executive for Pegasus Automotive Group Geneva. A dealership located in Nyon (Switzerland), specialized in prestigious and exclusive brands: Rolls-Royce, Aston Martin, Sports Classics Geneva , Koenigsegg and Project Kahn special vehicles from Kahn Design.Marketing:- Publishing content on our PMG / Aston Martin and Rolls-Royce Facebook Page.- Creating and sending email campaigns via Mailchimp.- Creating our dealership newsletter up to our different brand guidelines.- Organizing mailings and invitations for the Geneva International Motorshow.- Cleaning, and updating our database.- Following our campaigns results.- Supporting the Marketing Manager for the organization of events and test drive.Office Tasks:- Assisting the management and team with administrative tasks- Organizing travel and related logistics for the team and our customers. - Managing the day-to-day administration.- Taking care of odering Office Supplies.- Answering to emails and phone calls.- Welcoming guest in the Dealership.- Handeling correspondence with clients and partners

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  Mandarin Oriental Hotel Group

  • Hong Kong
  • Hospitality
  • 700 & Above Employee

  • Front Office First of Reception - Supervisor Level

    • Feb 2017 - Dec 2017

    Working as a first of reception (Supervisor Level) for the Mandarin Oriental Geneva, a nice city in the Alps facing the Lac Leman (Switzerland).Management:- Supervising Front Office Staff- Communication between departments (Front Office - Housekeeping - Reservation - Room Service)- Reviewing daily handoverLearning and Development:- Writing and correcting our Standard Operating Procedure (S.O.P) - Training our Front Office Team and doing the follow up.Guest Relation:- Maintaining relationship with our guest- Responding quickly and efficiently to guest concerns- Assisting guests throughout the check-in and check-out process- Relating information about amenities and other relevant information for incoming guests- Contributing to the development of customer satisfaction programsCRM:- Implementing our Data Validation programm and reaching corporate objectives. - Following up with the Team the way to select and storage valuable datas. - Merging guest profils in order to keep a data base clean and up-to-date. Daily Tasks:- Preparing accurate billing of clients using Springer-Miller System software application- Receiving payments on invoices and ensuring they were correctly applied- Analyzing and updating billing profile of corporate clients to ensure discounts were correctly reflected on invoices.- Updating guest profile with guest preferences- Allocating rooms and amenities following preferences and occupency- Following the accurency of daily reports

  • Front Office Receptionist

    • Sep 2014 - Jan 2017

    Working as a receptionist for the Mandarin Oriental Geneva, a nice city in the Alps facing the Lac Leman (Switzerland).Learning and Development:- Implementing training methods with a creation of 25 procedures for the Front Office- Training our Front Office new colleaguesProject:- Increasing our Data Completness results (CRM)Objective/Yearly Results: 2015 + 0.14points / 2016 + 3.25points Guest Relation:- Maintaining relationship with our guest- Responding quickly and efficiently to guest concerns- Assisting guests throughout the check-in and check-out processDaily Tasks:- Preparing accurate billing of clients using Springer-Miller System software application- Receiving payments on invoices - Updating guest profile with guest preferences- Following the accurency of daily reports- Upselling guest

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  Four Seasons Hotels and Resorts

  • Bora Bora

  • SPA Receptionist

    • Apr 2013 - Jul 2014
    • Bora Bora

    Working as a Spa receptionist for Four Seasons Resort Bora Bora, in the amazing Pearl of the pacific (French Polynesia).Learning and Development:- Training the new receptionnist Guest Relation:- Maintaining relationship with our guest- Responding quickly and efficiently to guest concerns- Assisting guests throughout the check-in and check-out process at the SPAManagement:- Maximize therapist timetableOrganization:- Updating and following guest preferences for SPA TreatmentsRetail:- Advising guest regarding SPA Treatments and products- Selling products- Stock Management- Store layout and product display

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  Hôtel L'Arboisie****

  • Megève, Rhône-Alpes, France

  • Front Office Receptionist - Concierge

    • Dec 2012 - Mar 2013
    • Megève, Rhône-Alpes, France

    Working as a receptionist and concierge in a 4 stars hotel, in the heart of Mégève during the winter season (France).Guest Relation:- Maintaining relationship with our guest- Responding quickly and efficiently to guest concerns- Assisting guests throughout the check-in and check-out processConciergerie:- Answering to guest requests-Doing the follow up about restaurants and activities reservations- Advising guest about best places in MegèveDaily Tasks:- Preparing accurate billing of clients using a software application- Receiving payments on invoices- Answering to phone calls and emails

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  Le Ranc Davaine

  • Saint-Alban-Auriolles, Rhône-Alpes, France

  • Front Office Receptionist

    • Jun 2012 - Sep 2012
    • Saint-Alban-Auriolles, Rhône-Alpes, France

    Working as a receptionist for a 4 stars open-air hospitality industry during the summer season in Ardèche (France).Guest Relation:- Maintaining relationship with our guest- Responding quickly and efficiently to guest concerns- Assisting guests throughout the check-in and check-out processDaily Tasks:- Preparing accurate billing- Receiving payments on invoices- Answering to phone calls and emails

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  Relais & Châteaux

  • Rochegude, Rhône-Alpes, France

  • Front Office Intern

    • Dec 2011 - Jan 2012
    • Rochegude, Rhône-Alpes, France

    Internship as a receptionist at Le Château de Rochegude, nice 4 stars hotel in the heart of the Drôme Provençale (France).

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  Prince Of Wales

  • St Helier, Jersey Channel Islands, Royaume-Uni

  • Chef de Rang - Barmaid Intern

    • Jun 2011 - Sep 2011
    • St Helier, Jersey Channel Islands, Royaume-Uni

    Internship as a waitress and barmaid in a guest house overlooking the beach at Grève de Lecq on Jersey's north coast (United Kingdom).

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  Restaurant La Grange

  • Bourg-Saint-Maurice, Rhône-Alpes, France

  • Waitress Intern

    • Feb 2011 - Mar 2011
    • Bourg-Saint-Maurice, Rhône-Alpes, France

    Internship as a waitress at La Rosière, a ski station in Savoie next to the Italian border (France).