Experience

• 

  Ironmark – An Image Company

  • Annapolis Junction, MD

  • Accounts Receivable Specialist

    • Feb 2018 - Apr 2019
    • Annapolis Junction, MD

    Contact Clients with Account balances more than 30 days past due. Post payments to clients accounts, ACH, Wire Transfers, checks, process credit card payments, prepare and submit bank deposit electronically. Answer accounts receivable correspondence, phone and email. Follow up and resolve issues. Prepare and send customer statements. Prepare and send A/R reports weekly to sales force. Enter new accounts and follow up on credit references.

• 

  Strategic Factory

  • Owings Mills, MD

  • Customer Service Representative

    • Jan 2017 - Feb 2018
    • Owings Mills, MD

    Served as front line customer contact for placing printing orders or inquires and pricing. Answered phones, emails, and any other communication promptly, providing exceptional customer service by developing good working relationships with customers. Entered customer orders into computer system from purchase orders, phone or portal. Coordinating daily activities and tracking order progression through provided tools to ensure timely customer service. Using various vendors to get quotes and product availability for products outsourced. Processed credit card payments and posted to client account. Daily support to division manager.

• 

  Autographics, Inc.

  • Baltimore, Maryland Area

  • Office Manager

    • Aug 2006 - Nov 2016
    • Baltimore, Maryland Area

    • Oversaw Accounts Receivable- reconciled customer accounts, managed past due invoices • Managed Accounts Payable- entered all received invoices using CRC Nucleus software, optimized pre-payment discounts, ensured on-time payments, and maximized company credit rewards • Purchased all materials for printing shop supplies including paper, chemicals, inks, maintenance supplies, job fulfillment and office supplies • Suggested and implemented payment of company bills on a rewards business card, extended Net-30 past original due date as well as accumulated various perks for business owner• Prepared time cards to be submitted to owner, tracked and verified employee vacation, absentee and lateness, calculated weekly hours worked while reconciling discrepancies and errors, served as point person for employee payroll questions and concerns• Finalized job jackets for billing by organizing samples, time, materials, quotes, outside vendor information, shipping method and cost• Created invoices for customer orders using the CRC Nucleus software• Served as primary receptionist and client contact• Represented the Company as the front line for customer service issues or concerns• Funded postal permits and monitored activity in USPS account using PostalOne! Website and ensured funds are available in business postal bank account for daily mailings• Expedited completed jobs, ensuring timely delivery to post office and/or customer

• 

  Monarch Services

  • Baltimore, Maryland Area

  • Office Manager

    • Oct 1976 - Aug 2006
    • Baltimore, Maryland Area

    Monarch Services, Inc. 9/1999-8/2006Customer Service Representative and Receptionist, Girls Life Magazine Division• Customer Service, including bank deposits, returned checks, and customer subscription correspondence • Retrieved, inputted and processed online credit card orders• Prepared subscription orders for data entry• Researched competitive pricing and placed orders for large-scale subscription printing needs• Prepared invoices of purchase orders for school billings• Collected and sorted mail on a daily basis• Answered and directed incoming calls• Purchased office supplies and maintained petty cash Monarch Services, Inc. 10/1976-9/1999Office Manager and Sales Liaison, Printing and Games Divisions• In-House sales representative and primary contact for long term business accounts and field sales associates• Organized and submitted of customer job specifications to estimating department• Printing Company order entry, tracking, expediting • Accounts Receivable Billing • Customer Service for Game Company orders, including credit card processing, bank deposits, returned checks, and customer relations• Supervised one billing and five mail order employees• Maintained inventory for warehouse-stored customer stock• Calculated and prepared time cards for 200 employees• Collected and sorted mail on a daily basis• Processed of Game Company international and domestic mail orders• Maintained petty cash and employee fund