Experience

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  Toronto Transit Commission (TTC)

  • Toronto, Canada Area

  • Transit Operator

    • Jan 2016 - Present
    • Toronto, Canada Area

    I play a key role in TTC’s mission to make Toronto proud. As a front-line employee, I possess sound judgment; exercise safe driving behavior and have a commitment to customer service excellence.

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  VuPoint Systems Ltd

  • Toronto, Canada Area

  • Area Supervisor

    • Oct 2008 - Jan 2014
    • Toronto, Canada Area

    Responsible for managing, planning, developing and executing projects related to advancing Bell telecommunication deliverables. Managed, assisted and directed twenty five contract and in house Satellite technicians. Responsibilities also included reviewing upcoming job changes, conducting performance evaluations and also helping employees identify and complete their Career Development plans.

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  Canadian Tire

  • Toronto, Canada Area

  • Project Coordinator

    • Apr 2008 - Aug 2008
    • Toronto, Canada Area

    Assisted a team of three Project Managers, and senior executives, on the PHREDS project. This project was initiated to facilitate the installation of a Human Resource tool designed to assimilate employee data for all Canadian Tire divisions. I also Managed and organized a repository for sharing and providing access to project documentation and training materials, using Microsoft SharePoint. Roles included recommending changes and providing structure to implement new efficient workflow processes using project management tools.

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  Hudson's Bay Company

  • Toronto, Canada Area

  • Project Coordinator

    • Feb 2003 - Feb 2008
    • Toronto, Canada Area

    Assisted a team of six Project Managers and senior executives in managing all PCO related processes – PCO document approvals, monthly status reporting, and other PCO control/reporting processes to ensure SDLC (Systems Development Life Cycle) methodology compliance. Developed a system used to track and report against all Active and Completed projects. This resulted in increased accuracy in reporting and allowed top executives access to data and to report against them as required. Implemented new application development methodology and initiated benchmarking of IT Utilities by creating Project Workbooks and quality gate documents to address reporting concerns

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  Cable & Wireless Ltd

  • Dominica

  • Technical (Systems) Analyst

    • Nov 1979 - Sep 1998
    • Dominica

    Provided front-line technical support to over three hundred internal and external customers and making available the resources necessary for solving technical issues, thus eliminating downtime and profit loss. Also facilitated analysis of telephone switch data using software programs such as SQL, thereby allowing timely and accurate production of reports and data used in customer telephone statistics. Duties included performing daily batch processing on IBM and DecVac (Digital) mainframes utilizing software programming methods to facilitate analysis of telephone switch data.