Experience

• 

  Cubitt House Ltd

  • London, United Kingdom

  • Recruitment and Development Manager

    • Nov 2019 - Jul 2021
    • London, United Kingdom

• 

  Admiral Recruitment

  • London, United Kingdom

  • Senior Recruitment Consultant

    • Aug 2019 - Nov 2019
    • London, United Kingdom

• 

  Evolve Hospitality

  • London, United Kingdom

  • Recruitment Consultant

    • Oct 2017 - Aug 2019
    • London, United Kingdom

• 

  Charlotte's Group

  • London, Greater London, United Kingdom

  • Assistant General Manager

    • Dec 2016 - Jul 2017
    • London, Greater London, United Kingdom

    As AGM I was responsible for the flawless running a fine dining restaurant by developing the team of 10 and ensuring they provide exceptional bespoke customer service. For the past three months I have been deeply involved with all aspects of running the restaurant, acting as General Manage and supporting the Operations Manager and the HR department.Among all the the duties listed below, I was responsible for organising parties and events at the venue (for private and corporate), being the first contact with the customer at the moment of the enquiry, following all the bookings and making sure everything was running smoothly according to the customer’s requests.

• 

  Masseria Group

  • London, United Kingdom

  • Assistant General Manager

    • May 2016 - Sep 2016
    • London, United Kingdom

    As AGM I was responsible for supporting the General Manager in the management of the entire restaurant’s operations, including a very busy summer terrace, serving traditional southern Italian cuisine and cocktails.Duties:• Leading the restaurant team in successful day-to-day operations (including 15 floor staff);• Participating in personal decisions regarding the restaurant team, including transfers, terminations, identifying talent and recruiting;• Training and developing the restaurant team, especially FOH staff;• Assisting the General Manager in performing administrative duties including payroll, inventory, supplies and drink ordering and stock counting, proper cash handling, and ensuring that all financial (invoices, reporting), HR, and Payroll administrative duties are completed accurately, on time, and in accordance with company policies and procedures;• Ensuring that safety and security standards are emphasized and adhered to, and that employees are trained in appropriate responses to unsafe situations;• Maintaining a clean restaurant with excellent quality food and customer service;• Leading by example and being a role model of the standards and behaviours consistent with Ostuni’s values and culture;• Acting as General Manager when General Manager is not present in restaurant.

• 

  L'Amorosa

  • London, United Kingdom

  • General Manager

    • Mar 2014 - Mar 2016
    • London, United Kingdom

    • Coordinating the entire operations of the restaurant during scheduled shifts, including openings and closings;• Meeting and greeting customers and responding to complaints;• Managing all bookings (phone and online), organising tables seating plan, dealing with big enquiries and private party;• Advising customers on menu and wine choice;• Exclusive and full editing of the wine list;• Maintaining high standards of quality control, hygiene and health and safety;• Recruiting and training new floor staff;• Organising floor staff rota and supervising shifts;• Checking stock levels and ordering supplies;• Preparing cash drawers and providing petty cash as required;• Preparing reports at the end of the shift/week including staff/drinks/food control and sales;• Keeping relationships with suppliers;• Organising marketing activities such as promotional events, discount schemes and newsletters, managing restaurant’s social media (Facebook, Instagram, twitter, tripadvisor); • Helping with any area of the restaurant when circumstances dictate.

• 

  Lola and Simon

  • London, United Kingdom

  • Restaurant Manager

    • Nov 2010 - Feb 2014
    • London, United Kingdom

• 

  Al Botegon

  • Treviso Area, Italy

  • Floor Staff

    • Jun 2007 - Mar 2010
    • Treviso Area, Italy