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Claudia Jacqueline Gómez Arciniega is a seasoned HR professional with extensive experience in talent management, team leadership, and process improvement. She has worked in various industries, including banking and education, and holds a degree in Business Administration. Claudia is proficient in Microsoft Office and has a working knowledge of English. She is also certified in customer service and conflict resolution. With over 20 years of experience, Claudia has developed strong skills in HR consulting, recruitment, and employee engagement. She has a proven track record of improving processes and increasing efficiency in her previous roles. Claudia is a team player with excellent communication and problem-solving skills, and is well-versed in regulatory and organizational studies. Currently, Claudia works as an HR consultant, providing support to clients in the private sector. She is also an active member of the LinkedIn community, where she shares her expertise and experiences with others. Claudia is a highly motivated and dedicated professional, with a strong passion for her work. She is committed to delivering high-quality results and exceeding client expectations.

Credentials

  • Cómo trabajar con clientes enfadados
    LinkedIn
    Apr, 2021
    - May, 2026

Experience

  • Scotiabank
    • Ciudad de México, México
    • Asesor Experiencia al Cliente Bilingüe Mx
      • Nov 2019 - Present
      • Ciudad de México, México
  • Hairquip.
    • New Zealand.
    • Hairdressing Supplies Sales Assistant.
      • 2018 - 2018
      • New Zealand.

      Responsibilities:Serving customers in the store, by phone, internet and email. Taking phone and internet orders. Order processing via website, sales and phone orders. Supervise the restocking of merchandise display. Preparation of stock for sale, as well as packaging and dispatch of orders.Track ...

    • Mexico
    • Higher Education
    • 700 & Above Employee
    • Project Manager of the Department of Hygiene and Safety at Work.
      • 2015 - 2017

      Responsibilities:Design and preparation of health campaigns for university employees, with different organizations in the private and public health sector. Direct staff, support and motivate them, and ensure the team does an excellent job. Member of the Hygiene and Safety Commission, part of the University for the negotiation of agreements on Hygiene and Safety.Results:I developed the Health Campaigns Project for 2016, for the UAM workers. I selected and classified the historical files of Work Accident Notices from 1995 to 2017, generating a database that provides traceability of each case.

    • Project Manager of the Academic Staff Work Products Documentation Center.
      • 2006 - 2015

      Responsibilities:Organize, preserve and safeguard all documents related to academic works at the UAM; therefore, the retrieval and consultation of documents is an easy and uncomplicated process for the different entities of the UAMResults:I prepared and coordinated the Project for the Reorganization of the documentary collection of the work products of the academic staff of the UAM in 2007, the Digitization Project from 2010 to 2015 of more than 36,000 records and finally the "Discard" project in 2015.

    • Head of the Personnel Staff Office and Unit Representative before the Mixed Commission for the Surve
      • 1996 - 2006

      Responsibilities:Control and management of the administrative and academic staff at UAM Azcapotzalco. Academic and Administrative Hiring, personnel movements. Internal Audit and Management Representative, for the implementation of the ISO9001-2000 standard for Service Quality in the administration processes of the Azcapotzalco Unit.Preparation of the base documents for the implementation of the ISO9001-2000 standard. Preparation and management of the Budget of the Human Resources Coordination, Azcapotzalco Unit. Bargaining with Unions.Results:I managed and executed the project to update the staff of the entire University, more than 8,000 places. In the field of ISO9001-2000 certification, to be appointed as Assistant to the Management for the preparation and development of documentary material for certification, achieving the certification of the Human Resources Coordination of the Azcapotzalco Unit and in this same field in 2006, certifying me as an Internal Auditor to carry out the standard maintenance audits.

    • Accounts Receivable Dispatch Coordinator (Credit and Collection).
      • 1993 - 1995
    • Analyst Specialized in Regulatory and Organization Studies. (Related to the O...
      • 1991 - 1993

      Analyst Specialized in Regulatory and Organization Studies. (Related to the Organization and Procedures Manuals). Attorney General of the Republic. Directorate General for Programming, Organization and Budget, Specialized Analyst, Department of Organizational Studies.

    • Administrative assistant. PRODDF Sports Promotion.
      • 1991 - 1992

Education

  • 1998 - 2006
    Understanding the Regulations of ISO 9001: 2000
  • 1991 - 1995
    Instituto de Estudios Superiores del Colegio Holandés.

Suggested Services

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Industry Focus. “Banking”

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