Experience

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  Veterinary Practice

  • Client Care Coordinator

    • 2021 - 2022

    Performed customer service and office administration functions in a newly acquired group veterinary practice. Managed practice communications through email, website and multi-line phone systems, accurately and thoroughly documenting client interaction details. Created new and updated existing patient profiles/ obtained and transcribed client information and patient healthcare histories, maintaining strict confidentiality is all aspects of record keeping. Provided both doctor-directed and non-clinical information and assistance to callers in a clear, concise, and empathetic manner. Scheduled, confirmed and provided follow-up to appointments. Processed customer payments and reconciled daily settlement with precision.

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  North Shore Animal League America

  • Port Washington, New York, United States

  • Customer Service Representative

    • 2015 - 2021
    • Port Washington, New York, United States

    Promoted company's mission of Rescue, Nurture, Adopt and Educate. Provided exceptional customer service, answering 75-100 called per day and resolving customer issues. Responded to email inquiries. Served as liaison between donors, adopters, other rescue organizations and senior management, seamlessly facilitating communication and coordinating actions. Followed and gave feedback to protocols provided by management. Conducted extensive phone campaigns, promoting League events and fundraising follow-ups. Contacted lapsed and cancelled sponsorships to retain a monthly revenue stream. Provided update to donor records, including personal and financial information, while ensuring client privacy. Received 2020 Service Award in recognition of 5 years of outstanding service and dedication.

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  Richner Communications, Inc.

  • Long Island, New York

  • Outside Sales Representative - Local Advertising

    • 2014 - 2015
    • Long Island, New York

    Solicited business from and created print advertising campaigns for local businesses. Maintained and expanded customer relationships across various forms of print media by addressing client needs through innovative options.

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  Advanced Allergy & Asthma, PC

  • Bayside, New York

  • Medical Office Administrator - Part Time

    • 2003 - 2010
    • Bayside, New York

    Executed all administrative tasks for a busy solo practitioner's office, in adherence with HIPPA policies. Collected and maintained tally of outstanding balances and patient copayments. Served in Medical Assistant role: prepared exam room, assisted physician in performing specific tests. Appointed Study Coordinator for a major pharmaceutical trial. Oversaw medical billing: completed hard copy and online forms for private and government funded insurance companies. Identified, compiled and appropriately coded patient data using standard ICD-9 classification systems. Resolved billing issues and inquiries with insurance providers.

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  Republic National Bank of New York

  • Greater New York City Area

  • Assistant Treasurer - Middle Market Credit/Lending

    • 1990 - 1995
    • Greater New York City Area

    Solicited business from and serviced the needs of new and existing clients. Analyzed company creditworthiness in determining lending options. Presented loan request to executives of the Bank Lending Committee. Wrote and reviewed loan documents in coordination with in-house legal department. Completed credit training program with Top Trainee distinction.