Experience

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  Cognition

  • Global Business Development Officer

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  Symphony LAM

  • United States

  • Senior Advisor/VP

    • Jan 2020 - Present
    • United States

    Senior Advisor/VP for the USA to Symphony Lam, a Symphony Ventures affiliate (Symphony Ventures/Sykes Digital now owned by Sitel) (https://www.symphonylam.com). Advise the leadership team on matters relating to growth and expansion, particularly in the USA. (https://www.symphonylam.com)

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  Retired

  • Semi Retired

    • Apr 2018 - Jan 2020

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  Symphony Ventures

  • Greater Atlanta Area

  • Global Commercial Director

    • Sep 2017 - Apr 2018
    • Greater Atlanta Area

    Responsible for evolving all commercial responsibilities (contracting, deal structures, financial) into a cohesive unit to facilitate future profitable growth. Additionally, assisting with corporate development initiatives and carve-outs to grow revenue and enter into new services activities.

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  VXI Global Solutions, LLC

  • Greater Los Angeles Area

  • Senior Vice President VXI (Consultant)

    • Oct 2016 - Mar 2017
    • Greater Los Angeles Area

    Six month consulting engagement to help sales and leadership teams identify new areas for growth within BPO. This included new geographical markets (Latam), exploring teaming arrangements with the market leading RPA consulting company, and drafting a teaming arrangement for a JV to service Credit and Collections clients globally.

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  Sutherland

  • Global Head of Business Development

    • May 2013 - Jun 2015

    Global Head of Business Development. Responsible for Business Development and Sales, including driving accelerated growth in the BPO business globally. Led Sales, Bid, and Solutions teams accountable for developing compelling client proposals across all towers of BPO and through all vertical industry sectors.Most significant during the two years with Sutherland was helping the company grow from its traditional base in the Customer Services area into greater penetration of F&A BPO and Order Processing, adding new logo sales and expansion into these new areas with existing clients.One highlight in Order Processing was that the team identified, structured and closed a contract worth in excess of $125M over 5 years to take responsibility for global order processing activities, rebadging over 1000 resources performing these activities, and introducing a robotics solution and other digital enhancements to the processes as the catalyst for transformation and streamlining of the disparate systems interfaces within the technology company.

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  Capgemini

  • Vice President

    • Apr 2007 - May 2012

    Responsible for the planning and execution of global business development strategy and sales. Direct responsibilities included business growth through the development of new service offerings, partnerships and acquisitions, existing account growth, and responsibility for new logo BPO sales.Specifically, hired new sales team in the USA and Europe to lead growth in new logos. In the five years with Capgemini, the team closed over $1B in multi-year BPO services agreements with more than 5 new, major logos each year. No contract was less than three years in duration and the longest was over 10 years. The resources that were added/acquired to service these new relationships exceeded 5000 FTEs.This included such significant global clients as Coca Cola, Unilever, Bunge, Agrana, Nokia Siemens (significant global supply chain transformation rebadging over 1000 FTEs in India, China, Europe and USA), FedEx, Avon (16 country consolidation of back office into 3 key centers), Warner Bros, Office Depot, Kraft, Syngenta, StoraEnso, SunPower, Armstrong, Algar, Fortus, Johnson & Johnson, American Greetings, Cott Beverages, Wolters Kluwer, and AES (energy). During this same timeframe, the business development team acquired all back office F&A support activities and rebadged over 500 FTEs across Latin America from Unilever, structuring the service delivery to support a multi-client environment, and significantly growing the Centers of Excellence in several hubs in South America.

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  Retired

  • Semi-Retired

    • Jan 2003 - Apr 2007

    After retiring from pwc, provided occasional consulting services to Capgemini for BPO sales pursuits and other business development initiatives. Additionally, participated in property development in Hawaii, Jackson Hole, WY, Aspen, CO, France, and the Bahamas. Invested in property developments at Lake Burton, Georgia as well. In 2002/3, worked with Unisys Corporation as a partner/consultant supporting business development for outsourcing projects for major multinationals in the financial services industry.

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  PwC

  • Senior Partner

    • Aug 1996 - Jan 2002

    Business Process Outsourcing Global Executive. Served as a Senior Partner until retirement at the end of 2001. Resided in London, leading global business development and responsible for sales and marketing strategy, including financial structuring and negotiation of contracts. Responsible for the geographical sales teams, led PwC to major wins in every theatre around the world.Took the team from one contract in 1997 generating less that $10M per year to a group that was generating a run rate of over $400M revenue per year in 2002.Highlights included negotiating and closing the largest F&A BPO deal ever done at the time. The $1.5B, 10 year deal was with a major oil and gas company. Significant wins in telecoms and consumer products were also important contributors to the significant growth in F&A BPO.Retired when pwc determind that the BPO practice was in conflict with the audit independence it wanted to maintain and chose to carve off the business to other parties.

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  Arthur Andersen & Co.

  • Partner

    • May 1989 - Jul 1996

    One of the pioneers of Finance and Accounting BPO. Launched the BPO business during tenure with Arthur Andersen & Co. as a Principal/Partner and Firm Director of Business Development for the newly created service line. Responsible for development of the practice methodology, contracting structures, market development activities, and for the negotiation and performance of key engagements.Highlights included performing BPO management of several of the Resolution Trust Corporation centers (Federally subsidized intervention during the Savings and Loan crisis in the early 90's). These contracts included approximately 1000 resources in several regional locations that handled real estate loan administration and processing. Also, created a new office for Federal Government support and led the team to contract wins in excess of $150M throughout the world, including Russia, The Philippines, and Egypt. In Russia, the teams supported the privatization of the former Soviet Union, significantly helping Russia establish a capital markets infrastructure as well as the creation and privatization of real estate ownership.In Egypt, the team was established to help the government begin the extraordinarily difficult task of carving off and privatizing over 200 companies that were grossly underperforming and consuming hundreds of millions of dollars of government spending to subsidize the inefficiencies.

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  Management Sciences America

  • Senior Managing Director

    • Aug 1987 - May 1989

    Several years at Management Sciences America, a software and technology services provider, holding several leadership roles, including responsibility for the South American Operations.Initially tasked with review and enhancement of European contracts and relationships, also took on interim management of the South American operations (9 months) when there was a change in leadership in the region.Also spent a number of months with company leaders assessing, evaluating, and defending against a proposed unsolicited merger/acquisition from a rival firm.

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  Electronic Data Systems

  • Executive Director

    • Jan 1976 - Jul 1987

    Served in various line management roles including one of EDS’ largest Medicaid customers, leading the team responsible for call center and claims adjustments/queries.Was one of the founding members of the Government Services Division in 1978, created to leverage the existing EDS technology capabilities into the government sector. Huge wins included the largest Defense IT contract ever awarded at that time ($400M). Moved to Amsterdam in 1980, holding various leadership roles. Negotiated very large fixed price deal for complete overhaul of an insurance company IT, structuring the deal with a discounted, up-front, one-time payment for the entire 5 year contract value. This was done to counter significantly desperate FX fluctuations between the Dutch guilder and the US dollar as well as the rampant inflation in the USA at the time. Moved to London in 1983 as Executive Director for International Finance, EDS’ Global CFO outside of North America. Oversight responsibility for all EDS international financial activities, including tax, accounting, financial analysis, financial systems implementation, and contract management. Member of the Management Review Board, participating in the review and approval of all new business opportunities. During this time, structured and negotiated a 10 year contract and JV with the LG Group in South Korea for complete management and transformation of their IT infrastructure and software environment. This relationship generated over $1B in revenue during its lifetime. Returned to the states after seven years overseas due to ageing parent issues.

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  SunTrust

  • Trust Operations Analyst

    • Mar 1973 - Dec 1975

    Monitored and supported administration of numerous trusts, including Emory University, the Coca Cola Foundation, as well as personal trusts of several of the descendants of the founders of Coca Cola. Duties included estate administration and distribution of assets. Also served as company representative as Loaned Executive for three months to the United Way Campaign.