Experience

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  Johns Hopkins Hospital

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Project Coordinator

    • Jan 2024 - Present

  • Nursing Business Office Specialist

    • Jun 2022 - Jan 2024

  • Clinical Customer Service Coordinator

    • Jan 2018 - Jun 2022

    In this role, I facilitate information exchange between patients, families, healthcare team, vendors, and other stakeholders while serving as the initial point of contact for customers. I supervise three Clinical Customer Service Representatives to perform complex and confidential administrative duties relating to inpatient population medical records. I also monitor employee records, including schedules, PTO, FMLA, STD, LOA, and discipline. I ensure all clerical staff members are effectively onboarded, trained, and competent in their role. I also analyze and audit HCAP and Medicare data to identify workflow trends and implement new procedures. Key Accomplishments: • Successfully onboarded 30+ team members within four years • Support the admittance and discharge of roughly 15 patients each week• Maintain 90%+ competition of Important Message from Medicare (IMMN)• Led effort that increased customer satisfaction by 10% • Directed telephone protocol implementation, decreasing wait time• Decreased pantry item unit costs by 40% monthly

  • Clinical Customer Service Representative

    • Aug 2013 - Jan 2018

    As a Clinical Customer Service Representative , I enhanced service excellence at Johns Hopkins Hospital by serving as a central point of contact and communication for patients, families, visitors and members of the healthcare team in patient care units. I also provided a broad spectrum of customer support services to medical, nursing, and administrative staff by performing a variety of unit specific activities geared to meet unit, department, and institutional needs.Key Accomplishments: • Created and implemented the CCSR Checklist on Weinberg 4A• Implemented a program that boosting customer service scores • Nominated for Support Staff Excellence Award in 2015 • Language of Caring Champion

  • Support Associate

    • Dec 2006 - Aug 2013

    I collaborated with cross-functional team members to ensure a cohesive and patient-centric work environment. I audited each room daily to ensure appropriate equipment and supplies were stocked per unit standards. I also assured Johns Hopkins requirements to environmental/safety rounds were followed, including non-patient care areas. Additionally, I responded to all emergency cases to retrieved equipment, supplies, and linen, including monitoring and documenting supply usage for emergency cases and reconciling supply charges after each case.

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  Tailored Fit

  • Founder/CEO

    • Feb 2022 - Present

    I am the creator and operator of a unique clothing line company that targets tall, slim boys. I established the business plan, mission, and vision for the startup company and provided initial funding. I oversee all operations, create marketing content, and manage financials. Key Accomplishments: ...

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  Co~Z~Art Custom Wear

  • Baltimore, Maryland, United States

  • Co-Owner

    • Jul 2020 - Present
    • Baltimore, Maryland, United States

    Co~Z~Art Custom Wear, was established in July 2020 and provides Digitizing and Embroidery services. Managing a life through a pandemic was difficult for everyone, but as a family we took this opportunity of togetherness to build something that would last a lifetime. We offer custom apparel servic...

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  Walmart

  • Baltimore, Maryland Area

  • Department Manager

    • Jun 2005 - Aug 2006
    • Baltimore, Maryland Area

    I supervised and coordinated activities of workers in the department, including assigning duties to workers and scheduled break periods, work hours, and vacations. I trained workers in store policies, department procedures, and job duties. I also ordered merchandise, supplies, and equipment and r...