Experience

• 

  University Of Maryland

  • Customer Agent Ii

• 

  State of Maryland

  • Glen Burnie, Maryland, United States

  • Customer Agent II

    • May 2019 - Present
    • Glen Burnie, Maryland, United States

    • Reviewing confidential information before distributing to correct department for reinstatement of drivers license• Receiving and cashiering funds with required documentation attached• Numerical data entry• Answering phones while addressing customers concerns pertaining to their driving record

• 

  SpringHill Suites by Marriott

  • Baltimore, Maryland, United States

  • Front Desk Agent

    • Mar 2019 - Mar 2020
    • Baltimore, Maryland, United States

    • Preforming all check-in and check-out task • Maintain updated records with booking and payment information along with manage online and phone reservations• Communicating with housekeeping department to ensure all booked rooms are available at time of check-in• Making sure all guests are comfortable and enjoying their stay by responding to all complaints and concerns and informing them• of events/restaurants/directions in the area

• 

  Saks Fifth Avenue

  • United States
  • Retail
  • 700 & Above Employee

  • Merchandiser

    • Aug 2015 - Jan 2019

    • Placement and presentation of merchandise• Creating visual statements to help drive sales• Maintaining standards and replenishing• Operational duties (markdowns, ticketing and transfers)• Meticulous attention to detail, excellent multitasking and stellar presentation skills

  • Fifth Avenue Club Assistant

    • Feb 2016 - Feb 2017

    • Supporting consultants with selling experience• Confirming and scheduling appointments• Solving client issues• Multi-tasking (arranging car services, courier deliveries, scheduling lunches and room preparation)• Knowledgeable of entire store layout to ensure a great client experience